IT Service Desk Analyst with English & German (night shifts full-time or part-time)


Place of work
Prague, Czechia
Contract type
full-time, part-time, agreement-based (Temporary jobs), trade licence

Information about the position

Job description, responsibilities and duties

IT Service Desk Analyst with English & German (night shifts full-time or part-time)

This is a great opportunity for university students or fresh graduates as well professionals with relevant experience or skills.

• Part-time employment 24 hours per week (2x night shifts from 7pm till 7am will be planned based on your schedule/the schedule in the team from Monday till Friday)
• Full-time employment long and short week.
• The primary location is Prague Pankrac with possible workplace in Ostrava

Initial training will be provided - no previous experience needed!

Tasks and responsibilities:
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products in a form of combined 1st and 2nd level technical support (calls/tickets/user interaction)
• Provide prompt responses to questions from employees as well as from end users from a variety of international clients
• Document problems, create and maintain knowledge database
• Monitor activities, correct assignment and troubleshoot as appropriate
• Process improvement activities
• Consult with IT experts, if the appropriate course of action is unclear

Employee perks, benefits

We offer:
• Great salary
• Full training provided
• Active using of foreign languages
• Further development and learning
• Variety of tasks and activities
• 25 days of vacation, sick days
• Meal vouchers
• Refreshment in the office
• Friendly working environment of a middle-sized dynamic and agile organization

Information about the selection process

Are you interested?

Please send me your CV in English right now to [email protected] or feel free to contact me on +420 604 296 754.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

IT outsourcing

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills

• Fluent English and German (level B2 is sufficient)
• Technical skills and general IT background (computer skills, hardware and basic software knowledge – Windows OS, Microsoft Office Package)
• Motivation to start your career in IT
• Problem solving skills and very good communication skills
• Ability to work independently as well as in a team
• Planning and organizing skills; and supportive persona


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Na Florenci 2116/15
110 00 Praha 1
ID: 3263205   Datum zveřejnění: 6.11.2018