Technical Support Agent with German - Prague - Top Employer


Place of work
Prague, The Capital Prague
Contract type
Start date
Basic wage component (gross) and other rewards
45 000 CZK

Information about the position

Job description, responsibilities and duties

Do you have strong communication and organizational skills, creativity and problem-solving skills? If so, our client needs a talented professional like you! This company is a Global Top Employer in IT and Communications and currently looking for a new colleague for the role of IT Service Desk Specialist with knowledge of English and German language.

We don't want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.

There is also the opportunity to show your potential and join a corporate university and be promoted!


* Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
* External/internal communications with other teams
* Monitor progress against customer SLAs using GSOA systems
* Highlight errors/discrepancies in the customer data (CRM + Documentation)
* Participate in the delivery of other managed services

Don't miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

Employee perks, benefits


* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,...)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Our company is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity. Our services are focused on network integration, security and data centres.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

Personality requirements and skills


* +1,5 year's experience
* Perfect customer focus and analytical thinking
* years of professional experience in customer service field
* 1+years' experience required in call center managed services/services delivery environment within a medium to large IT organization
* Advanced in English and German language


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

ManpowerGroup, Experis
Na Florenci 2116/15
110 00 Praha 1
ID: 3271369   Datum zveřejnění: 20.12.2017   Základní složka mzdy (brutto) a další odměny:   45 000 CZK