Technical Support Agent with German - Prague - Top Employer

Do you have strong communication and organizational skills, creativity and problem-solving skills? If so, our client needs a talented professional like you! This company is a Global Top Employer in IT and Communications and currently looking for a new colleague for the role of IT Service Desk Specialist with knowledge of English and German language.

We don't want typical technology skills and expected experience – we want a different approach, a driven attitude, an instinct to go beyond the ticket in front of you.

There is also the opportunity to show your potential and join a corporate university and be promoted!

AS TECHNICAL SUPPORT AGENT YOU WILL BE RESPONSIBLE FOR:

* Receives service requests via telephone, e-mail, fax, internet or through monitoring systems
* External/internal communications with other teams
* Monitor progress against customer SLAs using GSOA systems
* Highlight errors/discrepancies in the customer data (CRM + Documentation)
* Participate in the delivery of other managed services

Don't miss such a great opportunity to be part of the Global Top Employer where you can develop your future career!

WE CAN OFFER A RICH PACKAGE OF BENEFITS AND CONDITIONS:

* Great salary conditions + 10% annual bonuses
* Permanent contract, beautiful offices environment in Prague
* Rich relocation package (flight tickets for you and for your family member, accommodation in a beautiful hotel in city center,...)
* Opportunities for a personal and professional development
* Meal vouchers, 5 weeks of holiday, development courses
* Mobile phone, notebook
* 3 sick days, contribution for public transport ticket, contribution for pension insurance 1000 CZK/monthly

Information technology, computer programming, web portals

Our company is achieving a great things in digital area and using power of technology to help organization to accelerate their ambitions through digital infrastructure, hybrid cloud, workspace for tomorow and cybersecurity. Our services are focused on network integration, security and data centres.