IT Analyst

Experis

Place of work
Brno, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

The IT Analyst will support local end-users and provide services to other locations within the region – remote and on-site. He/she will install, configure, administer and support local PC and Server hardware (incl. peripherals) and applications in a Windows and ESX environment. He/she will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Responsibilities:
- Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
- Improve end-user experience
- Protect data & system security and data privacy
- Assist with IT projects and roll-outs
- Update IT management up to date on progress at supported site(s)
- Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
- Participate in quality improvement tools to solve up common user requests/issues
- Assist with any infrastructure changes to improve performance, cost, or functionality
- Escalate problems as necessary
- Participate in site compliance regarding IT directives, policies and initiatives
- Assist the local business leaders with coordinating business and IT support activities
- Keep track of IT inventory (Hardware, Software Licenses) and validation status
- Maintain IT related documentation

Employee perks, benefits

Opportunity to become a part of successful international company specialized in HI TECH
- Possibility to grow in personal skills and professional language
- Training and development support
- Modern work environment
- Flexibility in terms of working hours

Company on whose behalf the position is being filled

Research and development

A world leader in serving science.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

We require:
- Experience in system integration or comparable (MCSE, MCITP, …)
- English language skills (in speaking & writing); B2 level
- 3 years experience preferably in mid to large sized companies
- Driving License (class B)

- Graduated in Computer Science, Engineering, or comparable
- Good knowledge of Windows O/S and PC/Server hardware
- Skills and experience with Microsoft Office 365 product family; ability to help showcase Office 365 features & capabilities
- Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
- Constant learning attitude to keep broad IT knowledge up to date
- Customer focused attitude
- Good written and verbal communications skills

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Experis
Panská 6
602 00 Brno
http://experis.cz/
ID: 3318369   Datum zveřejnění: 15.3.2019