Network engineer – 2nd level of support in ENG / Spanish / French / German


Place of work
Brno - City
Contract type

Information about the position

Job description, responsibilities and duties

Principle Duties and Responsibilities in tier 2:
- Multi-platform Cisco support, Juniper & proprietary solutions (i.e. netgates)
- Direct customer and account team interface providing day to day network support
- Manage trouble investigation, isolation and steady state recovery
- Assists users to identify and solve complex connection/communication problems
- Workload breakdown: most of the incidents are related to high-end MPLS solutions at their edge (CE-PE), monitored proactively by an automated alerting system; along with that, also proprietary low-end VPN tunnelling solutions are supported, with a mixed reactive-proactive model. A number of cases regard other VoIP solution.
Working Hours:
- In order to provide a multilingual support, you will be required to work various shifts in order to cover 24/7 operation. Shifts will be assigned to you by your manager. It will be either 8hr (Mon – Fri) or 12 hr shifts (Mon-Sun), allowing for continuous periods of rest.

Employee perks, benefits

- Opportunity to work for an international, independent and stable private company in the heart of Europe
- Grow your skill base, we will support your technical development related to the role
- Be part of vibrant international team
- 1 extra week of holiday (5 weeks in total)
- Meal vouchers
- Private medical care with English speaking personnel
- Special discounts for gyms, opticians
- Czech/English classes
- Team building events
- Employee referral bonus.

Information about the selection process

Thank you for your interest in our services.
We will study your CV and if you are a suitable candidate for this position, we will contact you.
If you are not selected for this job, we will include you in our jobseekers database, and we will be happy to contact you in the future with another suitable job offer. Visit our website with our current job offer at

The information you provide is treated as confidential and will be treated in accordance with Act No. 101/2000 Coll. About Privacy Policy.

Company on whose behalf the position is being filled


The company provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. It is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

French - Upper intermediate (B2) or German - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or English - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills

- Experience of customer service ideally gained in a customer facing environment
- English and German/French/Spanish proficiency in both verbal & written form
- Must be EU passport holder, willing to relocate, culturally sensitive, appreciate cultural differences.
- A Background in Maintenance and/or Managed Service - Sales within the Network arena
- Helpdesk Experience
- Cisco CCNA Qualified or relevant NOC experience of at least 1 year


Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Na Florenci 2116/15, Nové Město
110 00 Praha 1
ID: 3348558   Datum zveřejnění: 29.3.2018