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Service Desk Operator with CZ/SK & EN - Dutch Company
Experis
Place of work
Prague 5, Czechia
Prague 5, Czechia
Contract type
full-time
full-time
Wage (gross)
30.000 CZK + bonuses
30.000 CZK + bonuses
Information about the position
Job description, responsibilities and duties
Are you looking for a start of your career or learning more about IT? We have a great opportunity for you – Service Desk Operator role for the local IT team in international company successfully operating in the world of finances. Moreover, the company has very strong corporate culture which includes care about its employees, work and life balance and commitment to its work.
Your tasks will be:
• To be the main contact person for users, accounts and countries and help them solve technical issues
• Work with ticketing system and knowledge database by submitting relevant details
• Performs first line analysis in order to assign tickets to an appropriate resolution group
• Answer incoming calls and manages the service desk mailbox
• Cooperate closely with Service Delivery team, mainly Incident manager
• Holds on-call standby out of office hours
Your tasks will be:
• To be the main contact person for users, accounts and countries and help them solve technical issues
• Work with ticketing system and knowledge database by submitting relevant details
• Performs first line analysis in order to assign tickets to an appropriate resolution group
• Answer incoming calls and manages the service desk mailbox
• Cooperate closely with Service Delivery team, mainly Incident manager
• Holds on-call standby out of office hours
Employee perks, benefits
• 5 weeks of vacation
• Meal vouchers
• Life insurance
• Discounted mobile tariff
• Discounted programs for employees
• Office near metro station B
• Meal vouchers
• Life insurance
• Discounted mobile tariff
• Discounted programs for employees
• Office near metro station B
Information about the selection process
Does it sound interesting? Stop looking further and apply now - I will contact you to discuss the details.
Company on whose behalf the position is being filled
Financial consultancy, intermediation of financial services and insurance
A branch of Dutch company which operates all over the world in the filed of finances, insurance and investment. Join us to become a part of stable and prosperous company!
A branch of Dutch company which operates all over the world in the filed of finances, insurance and investment. Join us to become a part of stable and prosperous company!
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
Educational Specialization
IT, Helpdesk, Customer Support, Customer Care, Customer Servise, SDA, Service Desk Analyst, Service Desk Operator
Language skills
English - Upper intermediate (B2) and Czech - Advanced (C1)
Personality requirements and skills
• At least secondary school education
• Very good English and Czech/Slovak
• You enjoy communication with people and would like to be helpful
• Be able to work effectively even in stressful situations
• Basic knowledge (awareness) throughout the IT platforms and solutions
• Very good English and Czech/Slovak
• You enjoy communication with people and would like to be helpful
• Be able to work effectively even in stressful situations
• Basic knowledge (awareness) throughout the IT platforms and solutions
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3428908
Datum zveřejnění: 22.6.2018
2018-06-22
lokalita: Prague 5, Czechia Pozice: Customer Support Specialist, Helpdesk Operator, IT Network Administrator, IT System Administrator, IT/Technical Support Specialist Společnost: Experis
Základní složka mzdy (brutto) a další odměny: 30.000 CZK + bonuses