German-speakers! Start or Develop Your Career in IT Helpdesk!

Experis

Place of work
Prague 4, Czechia
Contract type
full-time
Basic wage component (gross) and other rewards
42000-52000 CZK + really rich package of benefits!

Information about the position

Job description, responsibilities and duties

Do you speak German and would like to develop your skills in IT? Then IT Service Desk Analyst role is perfect for you. You will work in American world-known company and provide IT support to customers in German-speaking countries. FULL TRAINING IS PROVIDED! We are looking for Level 1 and Level 2 IT Support specialists.

Key Accountabilities:
• Providing Level 1/2 IT Support to customers in German language
• Lodging and tracking requests, maintaining history records
• Close cooperation with the other team members
• Communication via phone and email
• Daily use of German (customers) and English (colleagues) languages
• Location in the modern office near metro station Pankrac

Employee perks, benefits

• Competitive remuneration
• Attractive package of benefits (5 weeks of vacation, sick days, meal vouchers, supplement for public transport ticket, life & pension insurance, mobile phone + mobile & data tariff, Multisport card, etc)
• Initial training and support of your experienced colleagues
• Possibility for professional and personal development
• Work in a leading company with world-known name
• Amazing feeling of helping people
• Daily use of foreign languages
• International environment.

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Leader in IT solutions for 60+ years whose global talent, leading digital IT services and solutions network help clients transform digitally and seize opportunities for better business outcomes.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

IT, Helpdesk, Customer Support, Customer Care, Customer Servise, SDA, Service Desk Analyst, Service Desk Operator

Language skills

English - Upper intermediate (B2) and German - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

• Native or at least strong B2 German + communicative English
• Previous relevant experience or skills from customer support advantage. For Level 1 - around 1 year of previous experience on Level 1
• Candidates without relevant experience but with great interest in IT are welcome as well.
• Customer-oriented, good problem-solving skills

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

Experis
Na Florenci 2116/15
110 00 Praha 1
http://experis.cz/
ID: 3459421   Datum zveřejnění: 30.7.2018   Základní složka mzdy (brutto) a další odměny:   42000-52000 CZK + really rich package of benefits!