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Senior Technical Support with French and English!
Experis
Place of work
Praha 4, Czechia
Praha 4, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
What is about pursuing your career and expanding your skills in IT? This combined role of the 1st and 2nd Level IT Helpdesk is ideal for candidates with 2-3 years of relevant experience wishing to move to the next level. Moreover, you will practice French and English daily + will work in the multicultural environment communicating with people from different countries.
About the job:
• This is a combination of the First & Second Level Support
• Providing remote technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.
• Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.
• Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
• Use of the ticketing system
• Regular hours 9 am-6 pm Monday-Friday, 1 week/month – late afternoon shifts 3:30 pm – midnight with work at home.
About the job:
• This is a combination of the First & Second Level Support
• Providing remote technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.
• Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.
• Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
• Use of the ticketing system
• Regular hours 9 am-6 pm Monday-Friday, 1 week/month – late afternoon shifts 3:30 pm – midnight with work at home.
Employee perks, benefits
• Attractive salary
• Rich package of benefits including refreshments at the working place; meal vouchers, 5 weeks of vacation, sick days, cafeteria program; pension and life insurance
• Work in a stable company with friendly environment
• Amazing feeling of helping people
• Daily use of foreign languages
• Further development and learning
• Rich package of benefits including refreshments at the working place; meal vouchers, 5 weeks of vacation, sick days, cafeteria program; pension and life insurance
• Work in a stable company with friendly environment
• Amazing feeling of helping people
• Daily use of foreign languages
• Further development and learning
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
This great opportunity is open at a prosperous company with the headquarter in the USA which operates in the pharmaceutic industry.
This great opportunity is open at a prosperous company with the headquarter in the USA which operates in the pharmaceutic industry.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
IT, Computer Science or similar
Language skills
French - Advanced (C1) and English - Advanced (C1)
Number of years of experience
2
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
• Native or C1 French + advanced English
• Customer-oriented, good problem-solving skills
• 2+ years of relevant technical support experience and Ability to solve technical issues independently
• Knowledge of the following:
OS and desktop HW,
General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.
Microsoft Office (Office 365), including installation and configuration of systems
Active Directory
Remote connectivity tools (SCCM, Citrix etc.)
Working knowledge of imaging, installing, configuring and troubleshooting computers in a managed Windows network environment
Experience installing software / applications
• Customer-oriented, good problem-solving skills
• 2+ years of relevant technical support experience and Ability to solve technical issues independently
• Knowledge of the following:
OS and desktop HW,
General office equipment like copiers, faxes, scanners, tablets, smartphones, etc.
Microsoft Office (Office 365), including installation and configuration of systems
Active Directory
Remote connectivity tools (SCCM, Citrix etc.)
Working knowledge of imaging, installing, configuring and troubleshooting computers in a managed Windows network environment
Experience installing software / applications
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3578236
Datum zveřejnění: 14.1.2019
2019-01-14
lokalita: Prague Pozice: Helpdesk Operator, IT/Technical Support Specialist Společnost: Experis