Senior Technical Support with French and English!

What is about pursuing your career and expanding your skills in IT? This combined role of the 1st and 2nd Level IT Helpdesk is ideal for candidates with 2-3 years of relevant experience wishing to move to the next level. Moreover, you will practice French and English daily + will work in the multicultural environment communicating with people from different countries.

About the job:
• This is a combination of the First & Second Level Support
• Providing remote technical support to the end-users, installation and configuration services on various technologies which include desktop systems, software, workstations, telecommunication and network connectivity. May receive escalations from other Service Desk analysts in areas of personal expertise.
• Providing all stages of troubleshooting including identifying the issue, documenting, and resolving the problem.
• Timely response to all requests in such areas as software installation, building and installing new / replacement workstations, setup of user accounts and profiles, and performing password resets.
• Use of the ticketing system
• Regular hours 9 am-6 pm Monday-Friday, 1 week/month – late afternoon shifts 3:30 pm – midnight with work at home.

• Attractive salary
• Rich package of benefits including refreshments at the working place; meal vouchers, 5 weeks of vacation, sick days, cafeteria program; pension and life insurance
• Work in a stable company with friendly environment
• Amazing feeling of helping people
• Daily use of foreign languages
• Further development and learning

Information technology, computer programming, web portals

This great opportunity is open at a prosperous company with the headquarter in the USA which operates in the pharmaceutic industry.