Czech/Slovak speaking Service Desk Agent

Foundever Magyarország Kft.

Place of work
Remote work
Contract type
Start date
Wage (gross)
450 000 - 480 000 Ft/monthCafeteria, Bonus based on individual performance

Information about the position

Job description, responsibilities and duties

We are looking for an enthusiastic CZECH/SLOVAK Speaking Service Desk Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.

Your responsibilities will be the following:

* As a Service Desk Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
* As a Service Desk Agent you give accurate information to customers, who turn to you for technical or general help about the product understand and investigates root causes of customer inquiries
* Keep the user informed and follow-up ongoing cases
* Involve your customers – realise and understand their needs, provide positive experience for them
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:

* Fluent in Slovak or Czech language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package

Employee perks, benefits

If you join us:

* Coming from abroad? We help you with relocation package
* Possibility to work from home
*Participate in a paid, professional training lead by our professional trainers
* You can develop and grow with the company as a member of our career program
*Stable and international company background
*Multilingual environment, native colleagues from more than 25 nationalities
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2) and Slovak - Proficiency (C2)

The position is suitable for a fresh graduate



Brief description of the company

Foundever™ is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Sykes and Sitel are now Foundever.

Number of employees

250-499 employees
ID: 4566908  Datum zveřejnění: 1.6.2023  Spodní hranice mzdy (brutto): 450 000 Ft/month