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Czech/Slovak speaking Service Desk Agent
Foundever Magyarország Kft.
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
2023.07.03
2023.07.03
Wage (gross)
450 000 - 480 000 Ft/monthCafeteria, Bonus based on individual performance
450 000 - 480 000 Ft/monthCafeteria, Bonus based on individual performance
Information about the position
Job description, responsibilities and duties
We are looking for an enthusiastic CZECH/SLOVAK Speaking Service Desk Agent to join our Service Desk team in Budapest and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
* As a Service Desk Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
* As a Service Desk Agent you give accurate information to customers, who turn to you for technical or general help about the product understand and investigates root causes of customer inquiries
* Keep the user informed and follow-up ongoing cases
* Involve your customers – realise and understand their needs, provide positive experience for them
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
* Fluent in Slovak or Czech language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package
Your responsibilities will be the following:
* As a Service Desk Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products
* As a Service Desk Agent you give accurate information to customers, who turn to you for technical or general help about the product understand and investigates root causes of customer inquiries
* Keep the user informed and follow-up ongoing cases
* Involve your customers – realise and understand their needs, provide positive experience for them
* Be proactive - identify deeper drivers of customer needs
* Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails
Our desired candidate:
* Fluent in Slovak or Czech language and have conversational English language knowledge
* Love helping customers, communicate clearly and have excellent problem solving skills
* Have a strong customer service focus
* If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
* Pay close attention to the details.
* Enjoy learning new things and develop – adopt changes easily and be flexible
* Confident user of MS Office package
Employee perks, benefits
If you join us:
* Coming from abroad? We help you with relocation package
* Possibility to work from home
*Participate in a paid, professional training lead by our professional trainers
* You can develop and grow with the company as a member of our career program
*Stable and international company background
*Multilingual environment, native colleagues from more than 25 nationalities
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code
* Coming from abroad? We help you with relocation package
* Possibility to work from home
*Participate in a paid, professional training lead by our professional trainers
* You can develop and grow with the company as a member of our career program
*Stable and international company background
*Multilingual environment, native colleagues from more than 25 nationalities
* Feel the good vibe in our company events or team building activities
* Central located office and casual dress code
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Czech - Proficiency (C2) and English - Upper intermediate (B2) and Slovak - Proficiency (C2)
The position is suitable for a fresh graduate
Yes
Advertiser
Brief description of the company
Foundever™ is a global leader in the customer experience (CX) industry.
With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Sykes and Sitel are now Foundever.
With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands.
Our innovative CX solutions, technology and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Sykes and Sitel are now Foundever.
Number of employees
250-499 employees
ID: 4566908
Datum zveřejnění: 1.6.2023
2023-06-01
lokalita: Remote work Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Společnost: Foundever Magyarország Kft.
Spodní hranice mzdy (brutto): 450 000 Ft/month