Customer Service (Finnish)

Genpact Czech s.r.o.

Place of work
Remote work
Contract type
Wage (gross)
35 000 Kč/month

Information about the position

Job description, responsibilities and duties

Inviting applications for the role of Customer Support with Finnish - fully remote

How about being the single point of contact in Customer Service, for one of our clients? Be it phone or e-mail your support is highly valued and appreciated! You will learn how to deal with a virtual environment, interacting with colleagues and clients all over the globe.

How can you make a difference! Understand your customer’s needs and exceed its expectations with a friendly, effortless and can-do attitude.

• We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
• Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
• To be successful in this role, you should be an excellent communicator as the goal is to help establish our client’s reputation as a company that offers excellent customer support during all sales and after-sales procedures.
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Identify customer needs and help customers use specific features
• Analyze and report product \ process malfunctions
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and always try to find the best solutions to solve them.
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

Requirements and skills
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how Customer Relationship Management systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases

• Very good knowledge of English, C1
• Communicative level of Finnish
• Good MS Office (especially MS Excel) knowledge.
• Analytical thinking and ability to learn fast.
Encouraged qualifications
• Personal culture and client management expertise.
• High motivation and ability to learn.

Employee perks, benefits

What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Finnish - Upper intermediate (B2)


Brief description of the company

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Number of employees

100-149 employees
ID: 4404819  Datum zveřejnění: 17.8.2022  Spodní hranice mzdy (brutto): 35 000 Kč/month