Technical Product Manager: Customer facing devices

Global Blue Slovakia s. r. o.

Place of work
Vienna, Austria
Contract type
Wage (gross)
5 000 EUR/month14 annual salaries + bonus 10%

Information about the position

Job description, responsibilities and duties

Technical Product Manager: Customer facing devices

Are you interested in delivering great product experience with your own Scrum team?
Are you keen to make a difference in the digitalization process and elevate our products to the next level?
Do you enjoy working with stakeholders from all over the world?
Are you looking for a new career opportunity in the fast-growing sector of tax-free shopping?
Well then keep on reading as this may be the right opportunity for you!

Global Blue is the worldwide leader in the tax-free shopping industry. We are driving the digitalization of the full industry which includes the development of new innovative products which serve the most prestigious merchants around the globe.

In order to expand the capabilities of our product portfolio, we are looking for talented Technical Product Managers who will be part of an international Scrum team. On the one hand you are representing the business views by understanding market requirements inside the Scrum team and on the other hand the Technology expertise in front of your business counterparts with your technical experience and background.

You will be responsible for building new products but also enhancing and improving existing ones.

You will act as the bridge between business and technical teams, including collaborating with other Business Units, Commercial partners, Engineering, Product and Technology teams to understand their needs and propose innovative solutions to fulfill them. The successful candidate must be able to establish a deep understanding of the business processes and rules in a short period of time.

Your products are shaped to serve the 40+ Tax Free Shopping markets from Europe, Asia, Africa and America.

We are seeking for Technical Product Managers with expertise in the areas of:

Customer facing applications (e.g. Mobile applications, web applications and vending machines)
Strong customer focus and understanding end user’s needs and behavior using mobile apps and web sites
We consider expertise in the following areas as very beneficial to the position:

Self-Service Kiosks, ATMs & vending machines
Point of sale systems & Payment terminals
Transactional processing
Financial services, payments or retail industry
What will you do?

Manage the entire technical product life cycle from strategic planning to tactical activities
Come up with new (self-service) products and develop them successfully in line with market needs and company strategy
Set the product vision, define the strategic direction of the products and the road-map
Gather the voice of customer: collect user / customer needs, analyse and define product business processes, rules and technical requirements and determine specifications
Own, prioritize and maintain the product backlog: Setting priorities, timelines and ensuring successful execution of the product implementation
Act as a Product Owner in the Scrum team
Pre-sales support to commercial representatives / business units in front of partners and customers
Monitoring competitive product positioning and differentiation
Assess market feedback and drive further product evaluation and innovation

Employee perks, benefits

What we offer in return:

Work for a fast-growing industry leader in tax free shopping
International environment, inspiring colleagues with more than 40 nationalities where English is the official working language
State of the art office environment, well connected to the public transportation system and with good infrastructure
Employee benefits: flexible working time, training, discount for the gym, meal vouchers, language courses etc.
Team buildings: Summer party, team nights out, Christmas party, sport events etc.
Referral bonus

Requirements for the employee

Candidates with education suit the position

University education (Master's degree)

Educational Specialization

Computer Science or Engineering, IT

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

What we expect from you?

University degree in Computer Science or Engineering OR relevant work experience with focus on software development
Experience in creating user interfaces and workflows - ideally for self-service devices
Experience required: Minimum 3+ years of experience as Product Owner / Manager (e.g. defining User Stories, working with JIRA / Confluence, creating BPMN or UML diagrams)
Project management and presentation skills
Experience working in an Agile environment (e.g. Scrum or Kanban)
Experience with engineering / reengineering business processes and rules with a strong technical focus and understanding of the technical architecture of complex and highly scalable applications
General knowledge of multiple infrastructure / application technologies including, but not limited to: Web applications / services, Windows clients, User interface technologies, Application development, Transaction processing
English language – fluent both verbal and written

Personal competencies:
Customer focus – able to understand and analyse customer needs and translate them into requirements
Strong organisational, planning and prioritization skills with the ability to meet deadlines
Strong communication and presentation skills
Strong analytical skills
Strategic thinking
Quick learner
Can-do mentality and hands-on attitude
Independent as well as a team player


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue
Apollo BC, Prievozska 4D, Bratislava
821 09 Bratislava


Contact person: Ing. Hana Krčová
E-mail: send CV
ID: 3895219  Datum zveřejnění: 19.3.2020  Spodní hranice mzdy (brutto): 5 000 EUR/month