Senior IT Business/System Analyst

Global Blue Slovakia s. r. o.

Place of work
Vienna, Austria
Contract type
Wage (gross)
4 000 EUR/month14th salaries + 10% bonus

Information about the position

Job description, responsibilities and duties


Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers. Global Blue’s Tax Free Shopping solutions allow thousands of retailers, including most of the world’s best luxury, fast fashion and department store brands, to quickly and safely offer Globe Shoppers savings of up to 20% when shopping in 300,000 point of sales around the world. Global Blue’s IT headquarters is located in Vienna.

As a Business Analyst you are playing the role of an internal consultant and you analyse, design and document new innovative Business Processes improvements together with the Business Stakeholders. Being the interface to the technical product and software development teams, you align with the technical teams and ensure the design and development of a cost-efficient solution.

Act as a consultant for business units and transfer their demands into structured functional and non-functional requirements
Align and collaborate with product managers / software architects / development to design and develop a cost-effective solutions
Support development and quality assurance teams throughout the software development lifecycle
Model business processes according to UML and BPML standards
Communicate effectively across all hierarchies, from senior management to development

Employee perks, benefits

Work on Global Blue’s key projects to drive innovation inside the Tax Free Shopping industry
International environment, inspiring colleagues with more than 35 nationalities where English is the official working language
Flexible working time and distance/remote work in order to protect health of our employees and their families during the pandemic situation.
State of the art office environment well connected to the public transportation system
Other benefits: well-being including discount for gym, meal vouchers, language courses, company doctor etc.

Global Blue guarantees a competitive and performance-related salary depending on your professional and personal qualifications. As required by Austrian federal law we hereby state, that the guaranteed legal annual Min. compensation according to the Austrian collective agreement amounts to 36530,12 € however, the total compensation is a subject of individual agreement

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Business or IT

Language skills

English - Advanced (C1)

Other knowledge

UML - Unified Modeling Language - advanced
Business Process Modeling Language BPML - advanced

Number of years of experience


Personality requirements and skills


Min. 3 years of experience as a business analyst or requirements engineer
Distinctive analytical thinking, well-structure with great attention to details
Relevant IT educational background - university degree or similar experience
Team player, customer orientation, high level of commitment and motivation
Integrity, high quality standard levels and good client-facing skills
Excellent verbal and written communications skills in English


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue
Apollo BC, Prievozska 4D, Bratislava
821 09 Bratislava
ID: 4012751  Datum zveřejnění: 17.12.2020  Spodní hranice mzdy (brutto): 4 000 EUR/month