Customer support / Merchant Service Assistant (Czech and English) to Prague

Global Blue Slovakia s. r. o.

Place of work
Prague, Czechia
Contract type
Wage (gross)
1 400 EUR/month

Information about the position

Job description, responsibilities and duties

Nature and aim of the position

• Ensure the smooth run of the Merchant service department
• Support and ease the administrative part of work of the Sales team

Main duties and responsibilities:
• Merchant service (CRM, customer service-emails, phones, complaints)
• Responsibility for daily shipment of customer packages
• Management of CRM and sales reporting tool
• Create analyses and reports on daily, weekly, monthly bases
• Sales department support (issuing solutions, contracts)
• Administrative support of Sales Manager
• Debts collection

The duties can be extended or changed after arrangement.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1) and Czech - Proficiency (C2)

Other knowledge

Microsoft Office - advanced
SalesForce - basic

Number of years of experience

Customer support

Personality requirements and skills

Background and education
• Experience in direct customer contact/support

Specific skills and knowledge:
• Good English knowledge, Czech - native language
• Good knowledge of common software (word, excel, power point).
• Good organisational abilities, coordination of work flows, team player.
• Good communication skills, flexibility, independent working after given guidelines, service oriented attitude.


Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

50-99 employees

Company address

Global Blue
Handelskai 92
1200 Vienna
ID: 4039154  Datum zveřejnění: 26.2.2021  Spodní hranice mzdy (brutto): 1 400 EUR/month