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IT Service Desk Support with English language

Global IT Center, s.r.o.

Place of work
Škrobárenská 511/3, Brno-South, Czechia
Contract type
full-time
Start date
asap
Wage (gross)
From 30 000 Kč/month

Information about the position

Job description, responsibilities and duties

The position requires you to be the single point of contact for users in country of operation for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in the ticketing tool with a unique reference number provided. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:
• Managing the IT Support queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently
• Maintaining a high level of customer awareness and focus by communicating regularly with other team members and IT teams
• Escalating incidents and / or requests to the Team Leader or Country Operations Manager when required

Requirements:
- Customer focused and service oriented
o Constant customer communication is part of the daily tasks.
- General knowledge of IT surrounding technologies
o General knowledge of Windows 10, Microsoft applications (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies, McAfee antivirus, TCP/IP, printers (various types) and VPN technologies
o Knowledge of Citrix technologies, Active Directory, remote control software, network administration, as an advantage
- Very good language skills English C1 another language is an advantage (German, Italian, Dutch, French)
o Communication on daily basis with the users and other IT Teams.
- Awareness of the importance of SLA’s and Key Performance Indicators (KPI’s)
o Experience in a similar position is an advantage.
- ITIL support and delivery processes are an advantage

Employee perks, benefits

• 7,5 hour work day
• 5 weeks of holiday
• Extensive training opportunities
• Growth opportunities in the IT area
• Meal-vouchers, benefit card, multisport card
• Mobile phone of your choice with company tariff
• Free parking spot or ecological bonus
• Possibilities of international business trips
• Friendly working environment
• and many more

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2)

Other knowledge

Microsoft Office - Advanced
Active Directory (Windows) - Basic
Windows 10 - Advanced
Microsoft Exchange - Advanced

Experience in the position/sector

IT Service Desk Specialist

Number of years of experience

1

Personality requirements and skills

great communication skills, well organized, stress resistance

Advertiser

Brief description of the company

Global IT Center (GITC) is a Brno based IT hub with over 190 specialists providing IT global computer services for Heidelberg Cement Group, the German hegemon in the building materials industry, operating from the luxurious office space in the close proximity to the Brno city center.
ID: 3942014  Datum zveřejnění: 24.7.2020  Spodní hranice mzdy (brutto): 30 000 Kč/month