L1 Support Engineer

Parimatch Tech is an international product company that develops and provides tech and marketing solutions for the Gaming & Entertainment industry. Headquartered in Cyprus and operating globally, the company has R&D centers located in four countries, the largest of which is in Ukraine.

Hi-tech solutions and innovative approaches are what drive Parimatch Tech forward in the gaming market and remain its basis for success and development.

We invite those who fired up to:
— Reproducing, analyzing and evaluating requests and their impact to resolve or escalate incidents as needed;
— Business incident creating and its regular reviewing, checking for actions already taken, the accuracy of incident categorization, and compliance with the SLA;
— Communicating on issues resolving with other departments;
— Monitoring product status and engaging responsible people to resolve urgent situations if necessary;
— Controlling the SLA for incident resolution and escalating unresolved issues.

Essential professional experience:
— Minimum 1 year of experience in technical support;
— Experience in administrating (network troubleshooting, DevTools, logs parsing etc.) will be a plus;
— Strong experience with Jira, Confluence;
— Ability to work on several tasks in parallel and prioritize on an ongoing basis;
— Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
— Experience with monitoring and alerting services.

Desirable skills and personal features:
— Ability to work in shifts (including night shifts);
— Intermediate English and higher;
— Understanding ITIL.

We care of your:
Health
— Medical compensation/Sport compensation;
— Sport club participation (football, running, basketball or swimming clubs);
— 100% paid sick leaves;
— 20 working days of paid vacation.

Wealth
— Competitive salary and сonstant encouragement for your efforts and contribution;
— Bonuses according to company’s policy;
— Welfare (financial support in critical situation);
— Gifts for significant life events (marriage, childbirth).

Personal and professional growth
— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
— Free corporate library;
— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
— A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time
— Corporate parties and events (Pub Quiz, Carquest, etc.);
— PM Foundation activities (social responsibility events);
— Weekly events aimed at culture, arts, soft skills development.