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L1 Support Engineer

GR8 Tech

Place of work
Prague, Czechia (Job with occasional home office)
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Parimatch Tech is an international product company that develops and provides tech and marketing solutions for the Gaming & Entertainment industry. Headquartered in Cyprus and operating globally, the company has R&D centers located in four countries, the largest of which is in Ukraine.

Hi-tech solutions and innovative approaches are what drive Parimatch Tech forward in the gaming market and remain its basis for success and development.

We invite those who fired up to:
— Reproducing, analyzing and evaluating requests and their impact to resolve or escalate incidents as needed;
— Business incident creating and its regular reviewing, checking for actions already taken, the accuracy of incident categorization, and compliance with the SLA;
— Communicating on issues resolving with other departments;
— Monitoring product status and engaging responsible people to resolve urgent situations if necessary;
— Controlling the SLA for incident resolution and escalating unresolved issues.

Essential professional experience:
— Minimum 1 year of experience in technical support;
— Experience in administrating (network troubleshooting, DevTools, logs parsing etc.) will be a plus;
— Strong experience with Jira, Confluence;
— Ability to work on several tasks in parallel and prioritize on an ongoing basis;
— Excellent listening and communication skills, both written and verbal, analytical and problem-solving skills;
— Experience with monitoring and alerting services.

Desirable skills and personal features:
— Ability to work in shifts (including night shifts);
— Intermediate English and higher;
— Understanding ITIL.

We care of your:
Health
— Medical compensation/Sport compensation;
— Sport club participation (football, running, basketball or swimming clubs);
— 100% paid sick leaves;
— 20 working days of paid vacation.

Wealth
— Competitive salary and сonstant encouragement for your efforts and contribution;
— Bonuses according to company’s policy;
— Welfare (financial support in critical situation);
— Gifts for significant life events (marriage, childbirth).

Personal and professional growth
— Individual annual training budget with an opportunity to visit paid conferences, training sessions, workshops etc.;
— Free corporate library;
— Opportunity to visit our non-stop internal meetups: open talks, IT Pump, etc. as a participant or a speaker and exchange knowledge;
— A world-class team of T-shaped skilled professionals that share knowledge and support each other.

Leisure time
— Corporate parties and events (Pub Quiz, Carquest, etc.);
— PM Foundation activities (social responsibility events);
— Weekly events aimed at culture, arts, soft skills development.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Experience in the position/sector

1

Advertiser

Brief description of the company

Parimatch Tech is an international product company that develops and provides tech and marketing solutions for the gaming and entertainment industry while also promoting the Parimatch brand globally. Headquartered in Cyprus and operating globally, the company has R&D centers located in four countries, the largest of which is in Ukraine.

Number of employees

1000 and more employees

Contact

Contact person: Anastasiia Seiz
E-mail: send CV
ID: 4505450  Datum zveřejnění: 20.1.2023