Resident manager

• Take a leading role in the further development of this leading wellness and health spa resort after a full renovation, rebranding as part of the Premium Collection and 5-star certification, reporting to the General Manager
• Coordinate daily business operations across all departments, assuring fluent communication
• Promote fluent communication with guests throughout the hotel, in order to obtain valuable and timely feedback
• Organize and conduct department meetings at different levels
• Plan and execute staff recruitment & selection, supervise the onboarding program
• Establish a culture of continuous improvement, with attention to detail and consistent persecution of marginal gains
• Promote innovation, dynamic product development and pro-active guest orientation
• Inspire and support a young and dedicated team of highly qualified department managers and line staff
• Follow up on projects and tasks with department heads
• Promote team development with strong focus on trust and respect, in order to obtain superior guest service and steady increase of guest satisfaction
• Review and optimize internal processes
• Control costs with regular analysis of P&L and plan corrective measures
• Anticipate staffing requirements in all guest service areas
• Supervise and plan the duty roster
• Participate actively in the strategic positioning and marketing of the hotel
• Be a role model for our Welcome Home philosophy and ensuring it is lived in the hotel

Falkensteiner Hotel Academy with online and in person training programs. Personalized development program. Bonus program, Staff rates etc

Are you interested in joining the most ambitious hospitality concept in the region, and become part of the management team of the leading Spa Resort in Czech Republic? Don’t hesitate! We are looking forward to welcome you as Resident Manager (m/f)

Mariánské Lázně is a historical Spa town in the western Czech Republic, part of the famous Spa Triangle, and renowned for its exceptional beauty and a unique variety of mineral springs. Recently added to the list of UNESCO Great Spas Towns of Europe, the town represents both the history and the future of natural healing sources, and aims to be certified as a Climatic Health Resort in 2023.

The Falkensteiner Spa Resort Marienbad is a historic hotel which has been completely refurbished and welcomes its guests as a certified 5-star hotel, part of the Falkensteiner Premium Collection.
The hotel offers both historical medical treatments, supervised by the medical team of doctors and nurses, as well as contemporary health and wellness products, such as programs for relaxation, mindfulness, burnout and stress prevention, cancer rehabilitation as well as Premium cosmetics.
Vacation travellers will enjoy the best wellness and spa facilities in the region, with outdoor swimming pool, garden, summer terrace and a weekly program of many indoor and outdoor activities.
Our Balance Vital cuisine combines the best selection of local and regional produce with the latest standards of sustainable healthy nutrition.
The interior decoration aims to show a stimulation contrast of old and new, clearly differentiated from the prevailing classic style of the competitive set.
We aim to be pioneers in the orientation of a traditional health spa town towards a younger clientele with a holistic approach to a sustainable and health protecting lifestyle.