HR Customer Care Expert with Dutch

Hays Czech Republic, s.r.o.

Place of work
Prague, The Capital Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Your new company
Our respected client, an international pharmaceutical company, is looking for new team members for growing Centre of Excellence. The company mission is to put priority on customer satisfaction, quality and innovations in areas of finance, procurement as well as. They are on the way to become industry's top service company!


Your new role
Provide rapid, high quality and validated response/support to HR related queries and requests. Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer. Maintain HR data via SAP system. Escalate requests that cannot be resolved directly to the appropriate experts. To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries. Contribute to Knowledge Base for Czech Republic. Contribute to projects in scope for HR Customer Care Team. Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation. Provide support for the transition period. Perform other tasks as assigned by Line Manager - System used: SAP, ESS/MSS,

Employee perks, benefits

What you'll get in return
Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance

Information about the selection process

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Company on whose behalf the position is being filled

Other administrative and support service activities

Shared service centre

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Dutch - Upper intermediate (B2) or English - Upper intermediate (B2)

Personality requirements and skills

What you'll need to succeed
Excellent English spoken and written. Fluent Dutch is a must. Fluency in an additional European language is a plus. Experience in an SSC environment would be an advantage. Working experience in a call center operations would be an advantage. Work experience in virtual/remote teams preferred. Work experience in international environment/team/global company would be an advantage.

Advertiser

Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.
ID: 3182545  Datum zveřejnění: 8.9.2017