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Help Desk Agent
Hays Czech Republic, s.r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Receive, handle and resolve Client contacts submitted within the internal tool. Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools. Response with effective, clear and professional written and oral communication. Take ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience. Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Participate in creation of SOPs and other documents improving day-to-day workflow of other team members. Continually improve, simplify and innovate the current worksheets and processes. Liaise with Customers for special requirements, maintaining request forms operational and up-to-date. Provide feedback and follow-ups on recurring issues. KPI Reporting and alignment across EMEA. All other tasks/ duties as required
Employee perks, benefits
Process improvement awareness and experience. Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox. End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients. Demonstrated desire to expand skills into new areas. Keen logical thinking and analytical skills, with the ability to understand and empathize with clients. Ability to embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. Demonstrated strong prioritization and time management skills, with a high degree of flexibility. Demonstrates effective communication, composure, and professional attitude
Company on whose behalf the position is being filled
Buying, selling, rental and management of real estate
International company in professional services and investment management specialising in real estate.
International company in professional services and investment management specialising in real estate.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
Italian - Advanced (C1) or Spanish - Advanced (C1) or French - Advanced (C1) or German - Advanced (C1)
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3370537
Datum zveřejnění: 23.4.2018
2018-04-23
lokalita: Bratislava Pozice: Helpdesk Operator Společnost: Hays Czech Republic, s.r.o.