IT Support Analyst

Hays Czech Republic, s.r.o.

Place of work
Blansko, Czechia
Contract type
Basic wage component (gross) and other rewards
35.000 - 40.000 CZK, upon experience

Information about the position

Job description, responsibilities and duties

The IT Support Analyst’s role is to work reactively to helpdesk tickets in a timely manner by providing 1st and 2nd line support to user’s software and hardware queries and needs to resolution. Working proactively with all types of PC hardware such as memory, replacement disks and mobile phones including installation, support, management and documentation. Additionally, assisting the Regional IS Manager in various global and regional IS projects as required.
This role will be supporting 9 branch offices in the following countries; Czech Republic, Sweden, Iceland, Germany and Switzerland. While many helpdesk queries will be resolved remotely with GoToAssist, you will be expected to travel to the branch offices for hardware upgrades, replacements, other projects and to other locations for IS meetings.

Employee perks, benefits

Mobile phone, notebook, flexible working hours, 5 weeks of holidays, canteen, contribution to sport/ culture/ leasure time, home office, 13th salary

Company on whose behalf the position is being filled

Manufacture of basic metals and metal products

Engineering leader and innovator of performance-improving technical solutions, integrated systems design and consulting services for customers in the aluminium industry.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

Czech - Proficiency (C2) and English - Upper intermediate (B2)


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Hays, Moravské Náměstí 3
60200 Brno
ID: 3432105   Datum zveřejnění: 26.6.2018   Základní složka mzdy (brutto) a další odměny:   35.000 - 40.000 CZK, upon experience