HR Customer Support

Hays Czech Republic, s.r.o.

Place of work
Prague, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

Provide rapid, high quality and validated response/support to HR related queries and requests.
Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
Maintain HR data via SAP system.
Escalate requests that cannot be resolved directly to the appropriate experts.
To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries.
Contribute to Knowledge Base for Czech Republic.
Contribute to projects in scope for HR Customer Care Team.
Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
Provide support for the transition period.
Perform other tasks as assigned by Line Manager - System used: SAP, ESS/MSS,

Employee perks, benefits

Competitive salary
Annual bonus
Strong work/life balance, flexible working hours
Pension/risk life insurance scheme
5 weeks paid holiday
Cafeteria employee benefit program
Public transportation allowance

Information about the selection process

Company on whose behalf the position is being filled

Other administrative and support service activities

Must be passionate in working with people and customer care.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

German - Advanced (C1) or English - Advanced (C1)

Personality requirements and skills

Excellent English spoken and written.
Fluent German is a must.
Fluency in an additional European language is a plus.
Experience in an SSC environment would be an advantage.
Minimal HR experience is required.
Work experience in virtual/remote teams preferred.
Work experience in international environment/team/global company would be an advantage.


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
ID: 3518258   Datum zveřejnění: 27.12.2018