Helpdesk Agent

Hays Czech Republic, s.r.o.

Place of work
Bratislava, Slovakia
Contract type

Information about the position

Job description, responsibilities and duties

• Receive, handle and resolve Client contacts submitted within the internal tool
• Liaise with clients and appropriate vendors using the available communication channels – phone, e-mail, internal tools
• Response with effective, clear and professional written and oral communication
• Take ownership of a particular region to support local teams in their transition to remote handling of specific Trouble tickets. & Implement client driven initiatives and guidelines that improve end user experience.
• Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
• Participate in creation of SOPs and other documents improving day-to-day workflow of other team members.
• Continually improve, simplify and innovate the current worksheets and processes
• Liaise with Customers for special requirements, maintaining request forms operational and up-to-date
• Provide feedback and follow-ups on recurring issues
• KPI Reporting and alignment across EMEA
• All other tasks/ duties as required

Salary information

1.300 Euro

Company on whose behalf the position is being filled

Other administrative and support service activities

Professional services and investment management firm specializing in real estate.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1) or German - Advanced (C1) or Spanish - Advanced (C1) or French - Advanced (C1)

Personality requirements and skills

• Languages · Fluent English is Essential · Second EU Language is required (DE / ITA / ES / FR)
• Additional EU language is an advantage
• 1 year in customer facing environment required – Support care and/or Customer service are preferred
• Experience in facility management services or hospitality environment are an advantage
• Process improvement awareness and experience
• Technical (Computers & Internet) savvy is required.
• Desired skill-sets include MS Office Application Excel /Power Pivot and other basic features/, SharePoint management, Mozilla Firefox
• End to end ownership of every client interaction and couples this with proactive problem solving to provide exceptional support to clients
• Demonstrated desire to expand skills into new areas
• Keen logical thinking and analytical skills, with the ability to understand and empathize with clients
• Ability to embrace constant change with flexibility and good grace
• Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
• Demonstrated strong prioritization and time management skills, with a high degree of flexibility
• Demonstrates effective communication, composure, and professional attitude


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Hays, Moravské Náměstí 3
60200 Brno
ID: 3610308   Datum zveřejnění: 12.4.2019   Základní složka mzdy (brutto) a další odměny:   1.300 Euro