Customer Service/Order management with Italian

Hays Czech Republic, s.r.o.

Place of work
Praha, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

For our client, American company with SSC based in Prague, we are seeking junior candidate to become Customer Service Specialist with Italian language.

Your new role
Provide quality service and support in handling day-to-day activities of the customer service role for all assigned customers in a perfect manner (all order-to-delivery processes). Appropriately respond to and resolve customer complaints, as soon as they arise, work with internal and external customers to ensure fulfilment of all order elements for on-time and accurate delivery
Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability etc.

What you need to succeed
We are seeking for both excited juniors and experienced customer service specialists. Fluency in Italian and English language is a must, previous experience in Customer Service can be an advantage.

Employee perks, benefits

Competitive salary + package of benefits including meal vouchers, 1 000czk flexipass, 5 weeks of vacation, occasional home office, language courses, 3 sick days etc.

Company on whose behalf the position is being filled

Other unlisted areas

American marketer of commercial goods.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Italian - Advanced (C1) and English - Upper intermediate (B2)


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
ID: 3639526  Datum zveřejnění: 8.4.2019