Technical Customer Support with Turkish

Hays Czech Republic, s.r.o.

Place of work
Brno, Czechia
Contract type

Information about the position

Job description, responsibilities and duties

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Employee perks, benefits

- Relocation package
- B2B business (we communicate with our business partners, not with end users)
- 5 weeks of paid vacation per year
- 5 sick days
- Continuous training and development (courses in IT, networking, management etc.)
- Competitive salary and target driven bonuses
- Life & pension insurance contribution
- Contribution to lunches in our canteen
- Fitness program - Multisport cards
- FREE Language courses
- Cafeteria Portal
- Banking benefits
- Volunteering and Charity programs
- Fruit days
- Modern Offices

Information about the selection process

Client is not offering work permit!

Company on whose behalf the position is being filled

Other manufacturing

A global technology company which products, software, services, analytics and solutions are used to connect people, assets and data.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

Turkish - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

• We require:
• Interest in Technology and willingness to learn and develop new skills
• Upper-intermediate English (min B2)
• Turkish on advanced level (min C1)
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone
• Autonomous, creative team player in a multicultural environment
• Goal-oriented personality
• Strong communication skills
We will appreciate:
• Previous experience in Support Center/Helpdesk environment
• Networking and/or Wireless infrastructure skills
• Knowledge of mobile computing technologies and operating systems
• Knowledge of remote tools


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Hays, Moravské Náměstí 3
60200 Brno
ID: 3755894   Datum zveřejnění: 5.9.2019