32 500 - 34 000 CZK

Technical Customer Support with French

Hays Czech Republic, s.r.o.

Place of work
Brno, Czechia
Contract type
Start date
Total wage (gross)
32 500 - 34 000 CZK

Information about the position

Job description, responsibilities and duties

- You will solve problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- You will escalate cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
- You will gain a high degree of technical competence and expertise on the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).

Salary information

max. 37 000 CZK

Employee perks, benefits

- B2B business (we communicate with our business partners, not with end users)
- Continuous training and development (courses in IT, networking, management etc.)
- Competitive salary and target driven bonuses
- Life & pension insurance contribution
- 5 weeks of paid vacation per year
- 5 sick days
- Contribution to lunches in our canteen
- Fitness program - Multisport cards
- FREE Language courses
- Cafeteria Portal
- Banking benefits
- Volunteering and Charity programs
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment
- and many others...

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

A global company that focuses on products and technologies. These products and technologies help worldwide. They offer perfect employee care. You will be part of a team with an important mission.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

French - Advanced (C1)

Personality requirements and skills

• Interest in Technology and willingness to learn and develop new skills.
• English and French on advanced level (min C1).
• Strong problem solving skills and effective communication with customers in troubleshooting technical issues over the phone.
• Autonomous, creative team player in a multicultural environment.
• Goal-oriented personality.
• Strong communication skills.

• Previous experience in Support Center/Helpdesk environment.
• Knowledge of mobile computing technologies and operating systems.


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1


Contact person: Dagmar Baštincová
Tel.: +420775401526
E-mail: send CV
ID: 3769998   Datum zveřejnění: 23.9.2019   Základní složka mzdy (brutto) a další odměny:   max. 37 000 CZK