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Helpdesk with Italian - New project
Hays Czech Republic, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Wage (gross)
From 30 000 Kč/month
From 30 000 Kč/month
Information about the position
Job description, responsibilities and duties
Your new company
Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues for their helpdesk department.
Your tasks will be
To provide the Helpdesk Service to all Offices in English and Italian speaking countries To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required.
What you'll need to succeed
We are seeking for someone with job related experience, fluency in written & spoken Italian and English, knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes, experience with a ticketing system (Unicenter, JIRA or similar). Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required.
Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues for their helpdesk department.
Your tasks will be
To provide the Helpdesk Service to all Offices in English and Italian speaking countries To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required.
What you'll need to succeed
We are seeking for someone with job related experience, fluency in written & spoken Italian and English, knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes, experience with a ticketing system (Unicenter, JIRA or similar). Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required.
Employee perks, benefits
What you'll get in return
Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.
Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.
Company on whose behalf the position is being filled
Other unlisted areas
French company with shared service centre in Prague
French company with shared service centre in Prague
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
Italian - Upper intermediate (B2) and English - Intermediate (B1)
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 3858052
Datum zveřejnění: 28.1.2020
2020-01-28
lokalita: Prague Pozice: Administrative Worker, Official, Customer Support Specialist, Database Administrator, IT/Technical Support Specialist, Programmer Společnost: Hays Czech Republic, s.r.o.
Spodní hranice mzdy (brutto): 30 000 Kč/month