Helpdesk with Italian - New project

Hays Czech Republic, s.r.o.

Place of work
Prague, Czechia
Contract type
Wage (gross)
From 30 000 Kč/month

Information about the position

Job description, responsibilities and duties

Your new company
Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues for their helpdesk department.

Your tasks will be
To provide the Helpdesk Service to all Offices in English and Italian speaking countries To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required.

What you'll need to succeed
We are seeking for someone with job related experience, fluency in written & spoken Italian and English, knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes, experience with a ticketing system (Unicenter, JIRA or similar). Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required.

Employee perks, benefits

What you'll get in return
Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.

Company on whose behalf the position is being filled

Other unlisted areas

French company with shared service centre in Prague

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Italian - Upper intermediate (B2) and English - Intermediate (B1)


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1
ID: 3858052  Datum zveřejnění: 28.1.2020  Spodní hranice mzdy (brutto): 30 000 Kč/month