Helpdesk with Italian - New project

Your new company
Global leader for tests, inspections, certification related to quality, health & safety, environmental and social responsibility based in Prague is seeking new colleagues for their helpdesk department.

Your tasks will be
To provide the Helpdesk Service to all Offices in English and Italian speaking countries To receive calls from staff requesting assistance with their IT issues, accurately log calls into the service desk ticketing system. You either answer the query immediately or channel the issue to the relevant escalation point, achieve / maintain end to end SLA’s for support calls to provide a Project resource as required.

What you'll need to succeed
We are seeking for someone with job related experience, fluency in written & spoken Italian and English, knowledge in IT support, knowledge of Windows XP, Win 7, Win 10, Microsoft Office & Lotus Notes, experience with a ticketing system (Unicenter, JIRA or similar). Excellent Customer Service Skills, ability to prioritise and effectively manage own time are also required.

What you'll get in return
Our client offers competitive salary on full-time position, international environment of rather small SSC that participates in interesting projects for prestigious clients in the field. Possibility for long-term cooperation in an international team, flexible start/end of working hours and opportunity to work up hours, 5 weeks of holiday, meal tickets / catering allowance, educational courses and training and more.

Other unlisted areas

French company with shared service centre in Prague