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1st Level IT support with English and Spanish/French
Hays Czech Republic, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Start date
Immediately
Immediately
Wage (gross)
35 000 - 41 000 Kč/month
35 000 - 41 000 Kč/month
Information about the position
Job description, responsibilities and duties
You will be in a service desk environment, serve as the single, initial point of contact for end-users. You will log all relevant incident and service request details providing basic first-line investigation and diagnosis.
You will resolve those incidents and service requests within the IT Support skill set and escalates as appropriate.
The primary objective of this role is to restore "normal service" to the users as quickly as possible.
Main responsibilities:
Taking calls and tracking tickets
Provide basic first-line investigation and diagnosis
Handling calls in Spanish and English entering into ticketing system
Close or escalate tickets
Handle incoming tickets from portal, troubleshoot when needed making sure that service is delivered
You will resolve those incidents and service requests within the IT Support skill set and escalates as appropriate.
The primary objective of this role is to restore "normal service" to the users as quickly as possible.
Main responsibilities:
Taking calls and tracking tickets
Provide basic first-line investigation and diagnosis
Handling calls in Spanish and English entering into ticketing system
Close or escalate tickets
Handle incoming tickets from portal, troubleshoot when needed making sure that service is delivered
Employee perks, benefits
Great working experience within international environment with possibility to grow, corresponding salary, package of benefits: flexible working hours, 25 days of vacation, meal vouchers, multisport card, etc.
Company on whose behalf the position is being filled
Hospitals, medical practice activities, other human health activities
Global company manufacturing medical devices.
Global company manufacturing medical devices.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University student
University student
Educational Specialization
IT/Technical Support Specialist
Language skills
English - Advanced (C1) or Spanish - Upper intermediate (B2) or French - Upper intermediate (B2)
Other knowledge
Microsoft Office Suite - Expert
Microsoft Outlook/Office365 - Expert
Internet Browsers - Expert
Windows 10 - Expert
Active Directory - Skillful
Virtual Private Network (VPN) - Skillful
Multi-factor Authentication - Skillful
Microsoft Outlook/Office365 - Expert
Internet Browsers - Expert
Windows 10 - Expert
Active Directory - Skillful
Virtual Private Network (VPN) - Skillful
Multi-factor Authentication - Skillful
Experience in the position/sector
1st level IT support
Number of years of experience
1
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Good written and verbal communication skills and interpersonal relationship skills
The capacity to demonstrate the following skills and abilities: analytical, articulate, attention to detail, decisive, innovative, adaptable, personable, self-confident, team player, effectively manages stress, empathetic, enthusiastic, diplomatic, collaborative, customer-oriented, ambitious, continuous learner, resourceful, self-motivated and results-oriented.
• Problem-solving skills
• Must have good telephone etiquette
• Is able to exercise good judgement using Service Desk standards and following guidelines and instructions
• Must be able to establish and maintain effective working relationships with IT staff and internal customers at all organizational levels.
The capacity to demonstrate the following skills and abilities: analytical, articulate, attention to detail, decisive, innovative, adaptable, personable, self-confident, team player, effectively manages stress, empathetic, enthusiastic, diplomatic, collaborative, customer-oriented, ambitious, continuous learner, resourceful, self-motivated and results-oriented.
• Problem-solving skills
• Must have good telephone etiquette
• Is able to exercise good judgement using Service Desk standards and following guidelines and instructions
• Must be able to establish and maintain effective working relationships with IT staff and internal customers at all organizational levels.
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 4145918
Datum zveřejnění: 20.8.2021
2021-08-20
lokalita: Prague Pozice: IT/Technical Support Specialist Společnost: Hays Czech Republic, s.r.o.
Spodní hranice mzdy (brutto): 35 000 Kč/month