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1st Level IT support with English and Spanish/French

Hays Czech Republic, s.r.o.

Place of work
Prague, Czechia
Contract type
Start date
Wage (gross)
35 000 - 41 000 Kč/month

Information about the position

Job description, responsibilities and duties

You will be in a service desk environment, serve as the single, initial point of contact for end-users. You will log all relevant incident and service request details providing basic first-line investigation and diagnosis.
You will resolve those incidents and service requests within the IT Support skill set and escalates as appropriate.
The primary objective of this role is to restore "normal service" to the users as quickly as possible.

Main responsibilities:

Taking calls and tracking tickets
Provide basic first-line investigation and diagnosis
Handling calls in Spanish and English entering into ticketing system
Close or escalate tickets
Handle incoming tickets from portal, troubleshoot when needed making sure that service is delivered

Employee perks, benefits

Great working experience within international environment with possibility to grow, corresponding salary, package of benefits: flexible working hours, 25 days of vacation, meal vouchers, multisport card, etc.

Company on whose behalf the position is being filled

Hospitals, medical practice activities, other human health activities

Global company manufacturing medical devices.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University student

Educational Specialization

IT/Technical Support Specialist

Language skills

English - Advanced (C1) or Spanish - Upper intermediate (B2) or French - Upper intermediate (B2)

Other knowledge

Microsoft Office Suite - Expert
Microsoft Outlook/Office365 - Expert
Internet Browsers - Expert
Windows 10 - Expert
Active Directory - Skillful
Virtual Private Network (VPN) - Skillful
Multi-factor Authentication - Skillful

Number of years of experience

1st level IT support

The position is suitable for a fresh graduate


Personality requirements and skills

Good written and verbal communication skills and interpersonal relationship skills
The capacity to demonstrate the following skills and abilities: analytical, articulate, attention to detail, decisive, innovative, adaptable, personable, self-confident, team player, effectively manages stress, empathetic, enthusiastic, diplomatic, collaborative, customer-oriented, ambitious, continuous learner, resourceful, self-motivated and results-oriented.
• Problem-solving skills
• Must have good telephone etiquette
• Is able to exercise good judgement using Service Desk standards and following guidelines and instructions
• Must be able to establish and maintain effective working relationships with IT staff and internal customers at all organizational levels.


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1


Kontaktní osoba: Yuliya Ivanchenko
E-mail: poslat životopis
ID: 4145918  Datum zveřejnění: 20.8.2021  Spodní hranice mzdy (brutto): 35 000 Kč/month