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Customer Relationship Supervisor

Hays Czech Republic, s.r.o.

Place of work
Prague, Czechia
Contract type
Wage (gross)
53 000 Kč/month

Information about the position

Job description, responsibilities and duties

A multicultural company of a progressive and innovative company seeks a new colleague to join the Order management logistics team.

Your new role
This role is suitable for an experienced shared services team lead or supervisor in the area of customer service, order management Responsible for supervising customer relationship function. Develops procedures and works with other departments including order entry and shipping to ensure that client orders are processed efficiently, correctly and on-time.

What you'll need to succeed
  • Previous experience from transition process into the SSC/BPO model
  • Relevant experience in logistics/order management (3 – 5 years)
  • Previous leadership experience in service delivery model incl. leading, motivating and coaching team members (strongly desirable)
  • Extensive knowledge of SAP is a must
  • Ability to take initiative, responsibility and make decisions
  • People and teamwork-oriented personality who can listen actively and inspire others
  • Business Use of English, a second EU language is a plus

Employee perks, benefits

Great team and environmentally friendly company with open-minded and flexible culture. Motivating salary and strong benefits (HO, cafeteria and others), modern offices in Prague 5.

Company on whose behalf the position is being filled

Transportation, logistics

Hays Czech Republic s.r.o. je součástí Hays plc, světového leadera v oblasti vyhledávání a náboru specialistů. V současné době má Hays více než 250 poboček ve 33 zemích světa a zaměstnává 11,000 lidí ve 20 různých specializacích.

Další pozice společnosti Hays Czech Republic naleznete na www.hays.cz

For more positions please visit our web site www.hays.cz

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

Other knowledge

SAP - Advanced
Microsoft Office - Basic


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

Hays Czech Republic, s.r.o.
Olivova 4/2096
110 00 Praha 1


Kontaktní osoba: Kateřina Chrpová
E-mail: poslat životopis
ID: 4159808  Datum zveřejnění: 10.9.2021  Spodní hranice mzdy (brutto): 53 000 Kč/month