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Customer Service Representative
Hays Czech Republic, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Wage (gross)
From 40 000 Kč/month
From 40 000 Kč/month
Information about the position
Job description, responsibilities and duties
Key Duties & Responsibilities:
• Taking any cases from the stack, including high priority case handling, focusing on customer interaction and information gathering.
• Problem diagnosis and resolution on known issues and interaction with 3rd parties. Escalation of issues to team leaders.
• Analysing cases complexly, troubleshooting unknown issues, coming up with new solutions, contributing to knowledge base.
• Identifies solution, applies and tests solution. Considers all known alternatives before making a decision.
• Initiates coaching and handover in line with the SLA.
• Manage customer interaction in a positive way, be able to clarify the problem, consistently demonstrate basic resolution of known problems.
• Managing customer expectations and understand what the customer actually needs
• Establish realistic time-lines for customer updates or issue resolution, focus on resolving the issue and afterwards on lessons learnt.
• Interact in a collaborative way with the home market and other teams.
• Deliver basic training, following a course script, delivering existing content.
• Pro-actively acquiring and sharing knowledge.
What skills and experience are we looking for?
• Either Technical support or Customer Service experience (preferably from B2B sector)
• Communicative level of English and fluency in French/German/Italian/Dutch
• Ability to prioritize and manage your own time effectively
• Analytical thinking and strong problem solving focus
• Strong communication skills over the phone or in a written form
• Patience and good listening skills
• Ability to multitask
• Proactive approach and positive attitude
• Taking any cases from the stack, including high priority case handling, focusing on customer interaction and information gathering.
• Problem diagnosis and resolution on known issues and interaction with 3rd parties. Escalation of issues to team leaders.
• Analysing cases complexly, troubleshooting unknown issues, coming up with new solutions, contributing to knowledge base.
• Identifies solution, applies and tests solution. Considers all known alternatives before making a decision.
• Initiates coaching and handover in line with the SLA.
• Manage customer interaction in a positive way, be able to clarify the problem, consistently demonstrate basic resolution of known problems.
• Managing customer expectations and understand what the customer actually needs
• Establish realistic time-lines for customer updates or issue resolution, focus on resolving the issue and afterwards on lessons learnt.
• Interact in a collaborative way with the home market and other teams.
• Deliver basic training, following a course script, delivering existing content.
• Pro-actively acquiring and sharing knowledge.
What skills and experience are we looking for?
• Either Technical support or Customer Service experience (preferably from B2B sector)
• Communicative level of English and fluency in French/German/Italian/Dutch
• Ability to prioritize and manage your own time effectively
• Analytical thinking and strong problem solving focus
• Strong communication skills over the phone or in a written form
• Patience and good listening skills
• Ability to multitask
• Proactive approach and positive attitude
Employee perks, benefits
• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
o 5 weeks of vacation, home office, flexible working hours, sick days
o Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
o Contribution for: Prague public transportation, language study, illness leave, pension contribution,
o Refreshment in the workplace, company gym, free sports activities, corporate events
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
o 5 weeks of vacation, home office, flexible working hours, sick days
o Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
o Contribution for: Prague public transportation, language study, illness leave, pension contribution,
o Refreshment in the workplace, company gym, free sports activities, corporate events
Company on whose behalf the position is being filled
Automotive industry, manufacture of transport equipment
- Keyloop (CDK before) is a global market leader in providing software and digital marketing solutions to the automotive industry.
- They are innovating the way that automotive dealerships drive their customers’ car.
- As of 1st March 2021, we started a new chapter under Francisco Partners. CDK Global International has now been established as an independent business named Keyloop.
- Few highlights about Keyloop:
- Keyloop (CDK before) is a global market leader in providing software and digital marketing solutions to the automotive industry.
- They are innovating the way that automotive dealerships drive their customers’ car.
- As of 1st March 2021, we started a new chapter under Francisco Partners. CDK Global International has now been established as an independent business named Keyloop.
- Few highlights about Keyloop:
Requirements for the employee
Candidates with education suit the position
Primary education
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Educational Specialization
customer service
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
ID: 4161508
Datum zveřejnění: 12.10.2021
2021-10-12
lokalita: Prague Pozice: Customer Support Specialist Společnost: Hays Czech Republic, s.r.o.
Spodní hranice mzdy (brutto): 40 000 Kč/month