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Customer Service Representative / 6 months of great experience

Hays Czech Republic, s.r.o.

Place of work
Prague, Czechia
Contract type
full-time, agreement-based (Temporary jobs)
Start date
Wage (gross)
From 40 000 Kč/month

Information about the position

Job description, responsibilities and duties

Your new company

A global medical technology company is looking for someone to join their Customer Care team!

Your new role

Order processing ( starting from receiving Sales Order, Order entry into ERP system, e-mail „Order-acknowledgement“ to customer, check shipment status & Invoice status )
Back order monitoring ( keep customer informed, find product alternatives... )
Manual product allocation ( cooperation with planners in Belgium )
Product returns ( Product return to BARD office from customer, Product control, RGA entry into JDE system & physical product return to EDC Belgium OLEN )
Processing of credit notes and corrective invoices
Processing of product samples to sales team & customers etc.

What you'll need to succeed

✓ Ability to multi-task, prioritize and manage time effectively
✓ Aspiration to learn about product portfolio, customers, market, work procedures and ability to
adapt to changes.
✓ Good organizational and planning skills as well as high ethical standards
✓ Ability to take initiative with a ‘can do’ attitude
✓ Results-orientated and able to work both independently and within a team environment
✓ Demonstrated aptitude for problem-solving; ability to determine solutions.
✓ Understanding for customer´s requirements
✓ Good knowledge of standard MS software (MS-Office 365), knowledge of JD Edwards would be
an advantage.
✓ Fluent Czech and English is a must

What you'll get in return

An opportunity to be part of a global market leader.
A dynamic and inspiring working environment
Many opportunities to work on challenging projects and assignments.
Possibilities for further personal as well as professional development.

Company on whose behalf the position is being filled

Chemical industry, manufacture of pharmaceutical products

A global medical technology company.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Czech - Proficiency (C2) and English - Advanced (C1)

Other knowledge

Microsoft Office - Advanced


Brief description of the company

Hays is a global leader in specialist recruitment, placing professional candidates in permanent and interim jobs.

The company is a holder of a licence to offer recruitment services.

Company address

ID: 4185589  Datum zveřejnění: 19.10.2021  Spodní hranice mzdy (brutto): 40 000 Kč/month