Charakteristika společnosti

Helion Research is one of the world's leading Mystery Shopping agencies, with a strong focus on Customer Experience Measurement, Sales Channel Effectiveness & Business Intelligence.

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Our services span 3 core activities:

- Customer Experience Research
- Customer Experience Design
- Customer Experience Measurement

1. We help you gaining insights in your desired customers: their real motivators, their important expectations and the value they are seeking.

2. We will help you design operational Customer Experience standards for these touchpoints necessary.

3. And/or supply you with the necessary tracking tools to measure & reporting tools to manage your Customer Experience performance.

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