Front Office ShiftLeader - Hilton Prague


Place of work
Pobřežní, Karlín, Česko
Contract type
Start date
Wage (gross)
From 28 000 Kč/month

Information about the position

Job description, responsibilities and duties

We are currently seeking passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Employee perks, benefits

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Information about the selection process

What are we looking for?

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Drive for Results
Previous experience in Front Office operations
Previous experience in a leadership role
Good working knowledge of Opera
Positive attitude and good communication skills
Strong interpersonal and problem solving abilities are essentials
Committed to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own or as part of a team
Personal drive for self-development as well as team development
High level of responsibility, resilience and flexibility
Competent level of IT proficiency
Excellent written and spoken English communication skills are essential and knowledge in an additional language is preferred.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous supervisory experience within a hotel environment
Working knowledge of the Czech language- written and oral

Working hours and compensation:

As a Shift Leader, you will be expected to work the hours the business requires- this includes working at night, weekends and public holidays. As the Front Office is a 24 hour 7 day a week operation, we work on 8-hour shift patterns including a morning shift, late shift and night shift. Front Office Shift leaders are expected to take on the role of Manager on Duty during the night shift.

Expected date of completion of the selection process

30 June 2021 (there are still 8 more days)

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student

Language skills

English - Advanced (C1) and Czech - Advanced (C1)

The position is suitable for a fresh graduate


Personality requirements and skills

What will I be doing?

As a Shift Leader, you will supervise the Front Office operations to ensure consistently delivered exceptional customer service to Guests. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient Front Office operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
Perform daily administrative tasks such as financial reporting, daily financial closures (Night Audit and tasks associated with this).
Perform monthly administrative tasks such as financial reporting, month end financial closures
Represent hotel management during night shifts as the Manager on Duty


Brief description of the company


Number of employees

250-499 employees

Company address

Hilton Prague
Pobřežní 1
186000 Praha


Kontaktní osoba: Michal Hradilík
E-mail: poslat životopis
ID: 4095425  Datum zveřejnění: 3.6.2021  Spodní hranice mzdy (brutto): 28 000 Kč/month