Front Office Supervisor @ HILTON

We are offering unique job opportunity in the team of a prestigious hotel chain in an attractive part of Prague.

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. You will be supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

• Working for leading global hospitality company in the heart of Prague
• Training & Development
• Annual bonus based on the financial results
• Departmental incentive scheme
• Travelling Program with reduced hotel room rates worldwide
• Up to 4 additional days off depending on the lengths of employment
• Free lunches/dinners at Team restaurant and more