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Customer Support Specialist with Dutch

HOFMANN WIZARD s.r.o.

Place of work
Prague
Contract type
full-time
Start date
('',)

Information about the position

Job description, responsibilities and duties

Key responsibilities:
- Be assigned for one future-oriented, long-lasting, and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
- Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
- Be a member of the international, dynamic, and innovative company environment.
- Be a part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues.

Employee perks, benefits

We offer:
• Long-term and stable cooperation
• Performance bonus
• Financial appraisal for referring your friends and acquaintances
• Meal allowance
• Multisport card
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts)
• 25 days of paid leave
• Teambuilding activities

Company on whose behalf the position is being filled

Would you like to develop your career in customer service? Our international client provides career opportunities and stable employment in a multinational environment where you can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the in the wider center of Prague.
We are looking for candidates with combination of languages English and Dutch (Czech is not required) who are interested in customer service.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) and Dutch - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Requirements:
• Speak and write in Dutch and English
• Handle phone calls, a necessity to reply to emails and give useful guidance to the client
• Ability to multitasking and problem solving
• Daily user of Windows, Android or iOS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf
• Can be punctual and relied on

Advertiser

Brief description of the company

Personální agentura

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 and more employees

Company address

Contact

Kontaktní osoba: Marta Nesbitt
E-mail: poslat životopis
ID: 4153059  Datum zveřejnění: 31.8.2021  Nabídka práce je převzata z jiné stránky nebo zdroje.