Jak Vám poradíme?

Technical Support Analyst with English & German

HOFMANN WIZARD s.r.o.

Place of work
Prague
Contract type
full-time, part-time, agreement-based (Temporary jobs), trade licence
Start date
asap

Information about the position

Job description, responsibilities and duties

If you are willing to become a part of a dynamically growing and international organization, then we are looking for you!

Tasks & Responsibilities
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware migration teams with information and appropriate reports and lists
• Service Request Management, Access Management, User Management, in-house • Onsite Support
• End-users trainings
• Right assignment and troubleshooting
• Maintain accurate hardware and software inventory
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear
• Application of knowledge of overall systems and landscapes as appropriate

Employee perks, benefits

We offer:
• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits
• Possibility to work remotely

Company on whose behalf the position is being filled

For our client a dynamically growing, international organization providing IT and Engineering Solutions with operations throughout the EMEA region and USA, we are looking for an engaging, flexible, and solution-oriented individual.

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Key requirements:
• Good command of both English and German is required
• Technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality

Advertiser

Brief description of the company

Personální agentura

The company is a holder of a licence to offer recruitment services.

Number of employees

1000 and more employees

Company address

Contact

Kontaktní osoba: Marta Nesbitt
E-mail: poslat životopis
ID: 4153060  Datum zveřejnění: 31.8.2021  Nabídka práce je převzata z jiné stránky nebo zdroje.