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Service Delivery Specialist (Spa/Golf/Loyalty Management Systems)
Hospitality and Retail Systems
Remote work
full-time
1.10.2024
From 2 000 EUR/monthCompetitive annual bonus scheme
Information about the position
Job description, responsibilities and duties
You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Slovakia. Implementing and providing support on the HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
What you will be doing
• Responsible for implementation & support of solutions for spas, medical, golf resorts and fitness clubs across the region.
• Conduct user training.
• Handle customer support cases.
• Ensure familiarity with new product releases as they become available.
• Liaise with subject matter experts on client requests for enhancements and development.
• Work with the support/implementation teams to ensure service level requirements are exceeded.
• Perform other duties as requested or as deemed appropriate by management.
Employee perks, benefits
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working
• various contributions
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
Number of years of experience
Personality requirements and skills
• Applicants with experience in working with other hospitality applications including POS and PMS are welcome.
• Hospitality/leisure (spa) operations background advantageous.
• Familiarity with Oracle PL/SQL is preferable.
• Excellent interpersonal skills with both customers and cross-functional teams.
• Possess a valid passport and be available to travel.
Advertiser
Brief description of the company
Innovative management solutions for hotel and restaurant industries, retail, stadiums, spas and fitness clubs - are the core elements of successful business of HRS. For 28 years we’ve been on the front line of software development, bringing our clients the latest technologies and the most innovative solutions in order to improve their business performance.
HRS provide their customers premier professional services, including pre-project analysis, hardware and software supply, strategic business consulting, platform implementation and integration, staff training & consultation, round the clock technical support and service for customers.
HRS client list consists of more than 3000 hotel and restaurant enterprises and trading companies worldwide.