Customer Service Representative with various language combinations

IBM Global Services Delivery Center Czech Republic, s.r.o.

Place of work
Technická 2995/21, 61 600 Brno, Brno - City
Contract type

Information about the position

Job description, responsibilities and duties

Imagine the possibility of working on a daily basis with a foreign language, be surrounded by over 80 different nationalities and have possibilities to help others and to learn new things? We are looking for enthusiastic colleagues able to speak on B2/C1 level POLISH or TURKISH or DUTCH or GERMAN or SPANISH or PORTUGUESE or FRENCH or HUNGARIAN and who has at least basic IT knowledge and willingness to learn and develop more and more.

We are waiting for you! Are you ready for us to give you a call? Just apply!


- Work in international environment in the biggest IT company in Brno,
- Handle inbound and outbound calls in a foreign language,
- Provide customer support to our B2B clients, where you will be responsible for providing satisfactory resolution

Employee perks, benefits

BENEFITS we offer:

- Language, soft skills and IT skills improvement
- Cultural closeness, diversity
- Personal development and work in team
- Understanding the basics for development
- Expertise on various IT processes
- Access to numerous e-learnings, certifications, free language courses
- Private medical insurance plan
- Additional 5 days of paid holidays
- Pension and life insurance
- Attractive referral bonus programs
- Relocation assistance (for German, Dutch and French language)
- Multisport Card (800 sport and relax centers in 140 cities over Czech Republic)
- Various discounts in restaurants, electronics, beauty salons
- Attractive mobile tariff for all employees

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2) or Polish - Upper intermediate (B2) or Turkish - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or German - Upper intermediate (B2) or Spanish - Upper intermediate (B2) or Portuguese - Upper intermediate (B2) or French - Upper intermediate (B2) or Hungarian - Upper intermediate (B2)

The position is suitable for a fresh graduate


Personality requirements and skills


- Are sociable person,
- Have great listening skills and passion to help others,
- Are polite and tactful (even with some not very happy customers),
- Are able to analyze information and solve problems,
- Are always optimistic and positive (or just trying to be),
- Have some basic IT skills.


Brief description of the company

The Integrated Delivery Center of Brno is one of the biggest and most diverse IBM centers of its kind worldwide and the biggest non-state employer in the region offering endless career growth opportunities.

Its core activities focus on providing strategic outsourcing services – remote server and application support, networking services and end customer support.

There are over 2400 IT professionals working at the center now, who form a uniquely diversified team consisting of up to 70 different nationalities.

The IDC Brno staff provides services to over 600 clients from around the world, ranging from leading world banks, major international corporations, phone operators, to pharmaceutical companies.

Company address

IBM Global Services Delivery Center Czech Republic, s.r.o.
Technická 2995/21
61600 Brno
ID: 3165872   Datum zveřejnění: 5.4.2018