IT Support 1st level with German

IBM Global Services Delivery Center Czech Republic, s.r.o.

Place of work
Technická 2995/21, 61 600 Brno, Brno - City
Contract type
Basic wage component (gross) and other rewards
25 000 - 30 000 CZK

Information about the position

Job description, responsibilities and duties

Is German your favorite language and you want to use it at work on daily basis? Are you looking for one or more IT specialties? Do you want to find your comfort place among IT technology? If "YES" is an answer, keep reading and start your career with IBM Brno.

Save the day with IBM. Our Delivery Center provides high-value IT services and leverage proven roadmaps and frameworks we have developed in our global network, bringing together an outstanding talent pool to help global leaders solve some of their most challenging problems. Therefore this is an ideal place where to use and develop your skills and potential. Join us and discover what you can make of this moment.

You will be responsible for resolving less or more complex problems and dispatch unresolved ones to 2nd/3rd level teams. Your next career path steps could tend to specialization in IT, leadership or people/project management. Also you will have the option to rotate and try another positions within IBM.

Your day to day activities will include:

- Managing incoming issues and client concerns received either via email or call
- Assisting German clients, advising and solving 1st level issues and incidents for a specific application
- Opening and recording all relevant info about issues of clients in a ticketing system
- Analyzing and troubleshooting to resolve problems
- Calling back to clients to confirm outstanding issues were resolved
- Incident Ticket Management - routing more complex problems to 2nd level support group
- Escalating and tracking unresolved issues
- Seeking and exchanging information and ideas in order to continuously improve the service.
- Recommendation of improvements to established procedures and processes.

We need you to:

- be fluent in German and English and to have good communication skills
- have basic IT knowledge (basics of Windows/Linux, basic knowledge of Networking, ....)
- play for the team and to be responsible
- be able and willing to learn
- use specialized technical knowledge to identify, evaluate, and resolve various interrelated, often complex problems
- be responsible for the given tasks as well as for team tasks.
- have great listening skills and passion to help others
- be always optimistic and positive (or just trying to be)

Employee perks, benefits

- Language, soft skills and IT skills improvement
- Expertise on various IT processes
- Broad education and development opportunities which include training and/or professional certifications
- Transparent career path and potential for growth within a leading IT company
- Strong support for your career growth from the people on the job
- Additional 5 days paid time off
- Private medical insurance plan, Pension and life insurance
- Attractive referral bonus programs
- Relocation package
- Attractive mobile tariff for all employees
- Various benefits/discounts/offerings for sports, massages, financial services and others
- Diverse and multinational community and collaboration within global and local teams

Requirements for the employee

Candidates with education suit the position

Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and German - Upper intermediate (B2)

The position is suitable for a fresh graduate



Brief description of the company

The Integrated Delivery Center of Brno is one of the biggest and most diverse IBM centers of its kind worldwide and the biggest non-state employer in the region offering endless career growth opportunities.

Its core activities focus on providing strategic outsourcing services – remote server and application support, networking services and end customer support.

There are over 2400 IT professionals working at the center now, who form a uniquely diversified team consisting of up to 70 different nationalities.

The IDC Brno staff provides services to over 600 clients from around the world, ranging from leading world banks, major international corporations, phone operators, to pharmaceutical companies.

Company address

IBM Global Services Delivery Center Czech Republic, s.r.o.
Technická 2995/21
61600 Brno
ID: 3235520   Datum zveřejnění: 9.2.2018   Základní složka mzdy (brutto) a další odměny:   25 000 - 30 000 CZK