It makes sense that a company built on reinvention would look for the same thing in the people who work there. IBM is looking for people interested in transforming their experience into a career where real results are delivered for clients all over the world.

IBM IS NOW HIRING Complaint Resolution Specialist with German

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IBM Business Group
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Job Description

Would you like to get a meaningful job at a company whose name matters in the world of IT?
Is solving problems and being the saver of the day one of your strengths?
Do you speak English and German and would you like to have a chance to use these languages daily?

Then keep on reading as you have just found a job ad for which you are the perfect fit.

We are looking for Dedicated Complaints Resolution Owner to join our diverse international team and whose primary responsibility will be to resolve the request or issues of our clients from DACH region.

Everyday tasks will include:

• communication with the client to understand the context and background of the client’s problem/request
• communication with the client to understand what has been done so far to fix the problem
• develop action plans and drive the whole process to reach the resolution by identifying and engaging appropriate resources
• confirm closure with client
• keep complaint management tool (CMT) updated

Go ahead and apply, the number of seats is limited!

Required Technical and Professional Expertise

• If you possess the following skills, we must hear from you!
• Fluent English and Fluent German is a MUST
• Direct client contact & problem solving experience
• Ability to communicate clearly and in both spoken and written communications
• Ability to establish and develop a network of personal contacts
• Excellent co-ordination, multi-tasking leadership & organizational skills

Preferred Technical and Professional Experience

• Knowledge of IBM business partners and clients
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
ID: 2704693   Datum zveřejnění: 27.9.2016