Primary job category
Software Development & Support
Place of work
Bratislava, Slovakia
Contract type
Salary (gross)
from 1900 EUR/gross, depending on relevant experience

Program Manager for Mobile Services

Do you have a passion for mobile? Are you excited about working with multiple companies in a global environment? Do you want to influence the productivity of the IBM workforce and provide them with elegant tools to perform their jobs? If so, read on.

Job Duties:
- Manage the Corporate Mobile Program (CMP) for a set of countries (to be specified), end-to-end, including:

Strategy & Policy- Participate in the development and implementation of new policy:
- CMP Strategy & Framework
- CMP Business Model
- Eligibility Policy
- Eligibility exception management
- Device Security Policy Enforcement
- Expense Policy
- Refresh Policy
- Device Returns/Break Fix Policy

Sourcing- in partnership with CMP Global Sourcing Lead and Procurement:
- Identify & document requirements
- Engage suppliers
- Evaluate supplier proposals
- Select & award supplier
- Negotiate agreement
- Contract Approvals
- Execute agreement
- Partner with Procurement and Communication Sector Execs

Supplier Relationship & Performance Management
- New requirements (eg: in-building coverage)
- Negotiate Amendments
- Measure supplier performance
- Regular supplier performance reviews
- Service issue management

- Large migrations & communication
- Tech refresh – Devices & SIM Cards
- New Employee CMP onboarding
- Rolling out new Plans
- Device upgrade management
- Device replacement (broken, lost, stolen)
- Device Cascade Management
- Order Portal Maintenance, working with the global TEM lead

End User Support
- End User inquiries & needs
- End User Surveys, in partnership with the [email protected] team
- Target Communications
- Escalations

Financial Management
- Submit & manage PO for country CMP services
-Validate invoices and their processing, and cost allocations
-Cost Analysis & Actions
-Cost Metrics & Trending
- Manage bonuses & credits
- Dispute Management, in partnership with Global Sourcing Lead
- CTO (cost take out) Opportunity
- Cost Management initiatives
- Spend Exceptions Reporting

Projects, such as implementation of new services and compliance with new regulations
- Pilot new services
- Pilot new devices
- In-building solutions​
- Incorporate acquisitions
- Offboard divestitures
- Compliance with new regulations
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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ID: 3342456   Datum zveřejnění: 9.8.2018   Základní složka mzdy (brutto) a další odměny:   from 1900 EUR/gross, depending on relevant experience