IT Specialist

Job Description
• Provide excellent customer service in IT support
• Perform problem determination and recording of accurate details on all incoming queries and problems.
• Handle face-to-face & remote support for internal IBM employees with any IT issue
• Perform Install, Move, Add & Change (IMAC) activities
• Deal with both technical and non-technical people at all levels within the organization
• Undertake internal and external training as required
• Work as part of a team
• Engage in various other tasks and initiatives within the team
• Continuously develop knowledge of IBM applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture
• deliver a distinctive client experience by always making the client the focus of everything we do

Required Skills
Very high level of verbal, written and interpersonal skills
Fluent in English
Great team player, able to work in a high performing international team
Taking initiative and working as independent on his / her daily tasks, proactivity and willingness to help all clients
Excellent time keeping
Solid knowledge of IT basics - IT literacy, smooth work with computer, problem solving skills, plus is knowledge of Lotus Notes, IBM internal environment, any other IT skills are a plus
Knowledge of Windows Operating systems (W2K, XP), Networks (LAN/WAN), Lotus Notes, web browsers, printing
Willing to learn and develop technical and soft skills
Ability to handle customer complaints

One or more of the following skills can be an advantage
Web development, programming languages and tools
Linux expert
MS Excel expert + work with Macros in Excel
Service management
Programming skills

What else comes with working for IBM?

• YOUR MONEY

Salary starting from 1.100 EUR gross/month, depending on relevant experience
Subsidized meal-tickets
Special IBM discounts
Attractive compensation and benefits
Diners club - private credit card
Recommend-a-Friend – get a bonus in the employee referral program
Contribution to pension plan


• YOUR LIFE

Flexible working time
Three additional vacation days
International environment


• YOUR HEALTH

Life Insurance
Private medical sanatorium
Up to three self-recovery days
100% sick leave compensation


• YOUR DEVELOPMENT

Long term career development and possibility of internal rotation
Training programs - classroom based training and 5000 e-learning course