Primary job category
Software Development & Support
Place of work
Bratislava
Contract type
full-time
Salary (gross)
Salary starting from 1650 EUR gross, depending on relevant experience and language proficiency

L2 Technical Support

Do you have experience with SQL?
Do you have strong communication skills? Are you familiar with agile methodologies?
If your answer to these questions is yes, then keep on reading because we might have the right job for you.

The IBM CIO - Chief information Office which deals with all the internal applications and websites used by IBMers worldwide is now looking for IT specialist for Level 2 Technical Support team.
ESW Level 2 Technical Support team delivers excellent technical support services to clients in the worldwide against ESW service lines. L2 technical support engineer provides remote technical support to worldwide clients. The engineer will help resolve client issues, and evaluate the nature and criticality of the problem, determine root cause and in cases involving other partners, coordinate activities with other support teams, and ultimately ensuring client satisfaction.

Technical Skills
- Investigates technical issues for clients in worldwide
- Replicates client issue, and report defect if any
- Provides client the temporary solution, especially in critical situation or Sev. 1 issue
- Develops KnowledgeBase articles and supports utilities to improve support quality and productivity
- Database experience SQL is required

Non-Technical Skills
- Good communication skills in English and ability to interlock people from other departments like L3, Sales and etc.
- good skills in explaining product features to clients effectively
- Strong client facing skills
- Good understanding on support process. Strictly follow process in daily work
- Ability to raise alarm for potential client situations or escalations in time

What do you need for your success?

- Fluent English
- Experience / Knowledge of SQL

What can you expect of us?

• Salary starting from 1650 EUR gross, depending on relevant experience 
and language proficiency
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be a part of something great at IBM

Imagine a world where inspired ideas and innovative technology combine to create a smarter, more sustainable future. Welcome to the world of IBM.

https://ibm.com/jobs/sk
Connect with us:

Do your best work ever.
ID: 3583397   Datum zveřejnění: 27.8.2019   Základní složka mzdy (brutto) a další odměny:   Salary starting from 1650 EUR gross, depending on relevant experience and language proficiency