L1/ L2 Technical Support

Your Role and Responsibilities :
The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise - it brings "who has what" data into a single location - for access to SaaS and Heritage applications.

This position is required to support the custom Pluggable Authentication Module (PAM) for server access management. Pluggable authentication module enables a unified approach to authentication, essentially eliminating the need for users to remember or manager the passwords associated with their local logins. Level 1 PAM support handles the configuration and stacking of this module on servers.

What do you need for your success?
- work and communication under pressure
- basic system admin skills (UNIX)
- basic admin skills (Active Directory/ Windows server)
- user and group administration (UNIX)
- basic knowledge of authorization and authentication patterns (UNIX)
- custom correlation management
- basics of networking
- process documentation
- good analytical skills
- ability to translate user requirements base on tool capabilities
- ability to drive and deliver E2E tasks
- fluent English
- Excel - advanced

Nice to have:
- coding skills - SQL, DB2, JSON
- ticket management experience
- support experience