Primary job category
IT Specialist, Technical Services
Place of work
Contract type
Salary (gross)
1 300 EUR/monthFinal salary depends on experience.

[email protected] Apple Advisor

The IBM CIO office wanted to enhance employee satisfaction and boost productivity by giving employees greater flexibility to choose the type of end-user device that best fits their needs. By launching [email protected] in 2015, IBM is helping to revolutionize how Macs and other end-user devices are deployed in an enterprise. The IBM program has increased employee satisfaction, simplified management and improved support while establishing best practices for customer engagements.

[email protected] Apple Advisor Desk’s mission is to provide excellent customer service in IT support for internally deployed Macbooks and iOS devices.

Your Role and Responsibilities :
Join us and discover what you can make of this moment:
Be a part of a high-performing international team of technical and CSAT-focused (customer satisfaction) people.
Handle live chat and telephone based queries from IBM employees World Wide (in Europe time-zone).
Work with IBM provided MacBook PRO, available also for your personal use.
Develop or deepen your knowledge on macOS, iOS and device management tools such as JAMF Software Server and MaaS360.
Develop or deepen your knowledge on Network connectivity, VPN, Printing solutions, Web architecture, as well as on IBM applications such as Notes and more.
Benefit from agile knowledge-sharing environment with lots of opportunities for skills development and career growth.

What do you need for success
- High focus on customer satisfaction
- Excellent communication skills
- Fluent English (written, spoken), Combination of English with any of the following languages is preferred: French, German, Spanish or Italian.
- Team spirit
- Ability to take initiative and work as independent on his/her daily tasks
- Tech savvy
- Time keeping
Additional information
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Be a part of something great at IBM

Imagine a world where inspired ideas and innovative technology combine to create a smarter, more sustainable future. Welcome to the world of IBM.
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Do your best work ever.
ID: 4044554  Datum zveřejnění: 10.3.2021  Spodní hranice mzdy (brutto): 1 300 EUR/month