Application Specialist L2/L3

We are looking for a 2nd level Application Specialist, responsible for providing solutions for problems that cannot be handled by the 1st level. You will be part of a team responsible for resolving any IT-related faults quickly and efficiently in-line with SLAs, which includes a broad range of queries.

Responsibilities

- Supporting Level 1 support team and Partners network
- Providing support for identified Level 2 and Level 3 issues
- Providing ticket routing and escalations to Level 3 support

Requirements

Mandatory:

- Experience with Linux and Windows Server administration
- Basic understanding of POP/IMAP/SMTP/ACTIVE SYNC protocols
- Experience with administration of Active Directory / LDAP
- Basic understanding of databases (SQLite, MySQL)
- Clear written skills in English

Optional (advantage):

- Previous experience with IceWarp or other mail server administration
- Experience with scripting in Bash
- Basic knowledge of networking

What we offer?

- Possibility to apply your own ideas
- Flexible working hours
- Refreshments in the workplace
- Possibility to work from home
- 5 sick days a year
- Possibility of education within the department
- Career growth and possible transition to other departments of the company