Customer servis for B2B sector with Swedish

RESPONSIBILITIES
Provide 11/5 support for one of the globally well-known companies (8,5 hours shifts )
Communication via phone, e-mail and ticketing tools
Your “customers” will be employees of our client
Perform a remote troubleshooting through diagnostic techniques and pertinent questions
Support, guidance and administration of the diverse technical issues

REQUIREMENTS
• Upper-intermediate (at least B2>) level of English (both spoken and written), our major company language
• Upper-intermediate (at least B2>) level of Swedish (both spoken and written)
• Experience in customer support
• Interest in IT
• Willingness to learn and develop
• Good communication and problem-solving skills

• Organized training during the first weeks
• Performance bonus
• Meal vouchers
• Multisport card
• Makro card
• Language courses
• 25 days of leave
• Modern offices in the center of Brno, 2nd largest city of the Czech Republic
• Relocation Support (Initial Accommodation for 2 weeks)
• Expat Assistance Services for new joiners

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!