Technical Support with English & German (remote work)

full-time, remote work in the Czech Republic

24/7 or non-24/7
senior profile

INFOSYS, a company based in Brno, provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages, be a part of the prominent and world-famous brands, acquire and upgrade IT skills working remotely from Ostrava.

Key Responsibilities
- Improving customer satisfaction by helping our customers to solve technical problems as support.
- Ability to handle customer queries through, tickets, chat or email
- Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country
- Supporting the Team leaders and assist with reporting;
- Be part of the shadowing program for the newcomers and ready to ‘lend a hand’ to your junior colleagues;


Why does Infosys choose you? You definitely:

- Speak and write in English and German minimum (B2)
- Highly skilled to handle incoming inquiries successfully and give a useful guidance to the client
- Have Experience in Customer Support field
- Perceive multitasking and problem solving as a piece of cake;
- Experience with Windows, VPN, Office 365, Citrix, ticketing tools, etc.
- Can be punctual and relied on.

Benefits that you will enjoy:

- limited contract (1 year with possibility of extension);
- Remote work, initial training in Brno;
- Performance bonus;
- Referring your friends and acquaintances;
- Monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
- Meal allowance;
- Multisport card;
- Cafeteria;
- Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
- 25 days of a paid leave;
- Teambuilding activities.
- Be a member of the international, dynamic and innovative company environment.

Infosys appreciates your time so the hiring process is usually concise:

Apply – Receive a respond after your CV evaluation - Get a call from our Recruiter – Arrange a video conference with our Team Leader/Manager – Get a feedback/offer – Navigate your next with Infosys.

Do you want to know more about Infosys?

Infosys in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions. From its Brno Deliver Center Infosys provides technical support to more than 30 global multinational corporations.

Why is it a wise decision to join Infosys?

Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on a daily basis.