New Project! - Customer Claim Associate with ENG

Infosys (Czech Republic) Limited s.r.o.

Place of work
Brno, Czechia (Job with occasional home office)
Contract type
Wage (gross)
35 000 Kč/month

Information about the position

Job description, responsibilities and duties

Infosys provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions.

Why is it great to join us? Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on daily basis.

Explore the future with Infosys now!

In this role, we are looking for a colleague who will raise insurance claims, liaise with the regulators and report trade ins & write offs.

What would be your responsibilities?
• help in raising claims for customers who want to claim the insurance amount for a damaged or a defective product;
• investigate & analyze the issues raised by the customer for a product;
• liaise with underwriters/regulators to ensure timely surveys and claim processing;
• manual reporting of trade ins (product exchange-old for new) to the stakeholders;
• maintain write off reports and keep a track of the value and share data with respective stakeholders.

What do we expect?
• fluent English (min. B2);
• customer service skills;
• good knowledge of product insurance packages;
• retail/FMCG industry knowledge;
• report level knowledge;
• experience in similar role is a big advantage;
• attention to detail;
• prioritization & multitasking;
• proactiveness, ownership & follow-through.

Employee perks, benefits

• long-term and stable cooperation;
• performance bonus;
• financial appraisal for referring your friends and acquaintances;
• meal allowance;
• multisport card;
• cafeteria system with benefit card;
• organized training sessions during the first weeks and further upskilling courses (online, • with our experts);
• 25 days of a paid leave;
• brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• monetary compensation days for working during the Czech state holidays;
• relocation package;
• expat Assistance Services for new joiners;
• teambuilding activities.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate



Brief description of the company

Infosys is a global leader in the next-generation digital services and consulting.
We provide business consulting, technology, engineering and outsourcing services for world-class brands across the globe. Our current clients are market leaders in area of car and sportswear manufacturing, energy and utilities, insurance, pharmacy, healthcare, etc.
Our business solutions and services help to accelerate innovation, increase productivity, reduce costs and optimise asset utilisation.
Infosys provides career opportunities for those with and without solid IT experience, and who are willing to absorb and implement technological innovation on a daily basis

Number of employees

500-999 employees


Contact person: Andrej Glonek
E-mail: send CV
ID: 4384152  Datum zveřejnění: 20.7.2022  Spodní hranice mzdy (brutto): 35 000 Kč/month