New Project! - Customer Claim Associate with ENG

Infosys provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions.

Why is it great to join us? Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on daily basis.

Explore the future with Infosys now!

In this role, we are looking for a colleague who will raise insurance claims, liaise with the regulators and report trade ins & write offs.

What would be your responsibilities?
• help in raising claims for customers who want to claim the insurance amount for a damaged or a defective product;
• investigate & analyze the issues raised by the customer for a product;
• liaise with underwriters/regulators to ensure timely surveys and claim processing;
• manual reporting of trade ins (product exchange-old for new) to the stakeholders;
• maintain write off reports and keep a track of the value and share data with respective stakeholders.

What do we expect?
• fluent English (min. B2);
• customer service skills;
• good knowledge of product insurance packages;
• retail/FMCG industry knowledge;
• report level knowledge;
• experience in similar role is a big advantage;
• attention to detail;
• prioritization & multitasking;
• proactiveness, ownership & follow-through.

• long-term and stable cooperation;
• performance bonus;
• financial appraisal for referring your friends and acquaintances;
• meal allowance;
• multisport card;
• cafeteria system with benefit card;
• organized training sessions during the first weeks and further upskilling courses (online, • with our experts);
• 25 days of a paid leave;
• brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• monetary compensation days for working during the Czech state holidays;
• relocation package;
• expat Assistance Services for new joiners;
• teambuilding activities.