Mobility Account Manager
Insight Global Evergreen Czech s.r.o.
Aupark Tower, Einsteinova, Petržalka, Slovakia
full-time
2 000 EUR/month
Information about the position
Job description, responsibilities and duties
Insight Global is seeking a Mobility Account Manager for one of their premier telecom clients in Slovakia. This person will be client facing and will be the relationship stakeholder and single point of contact to the customers.
Key responsibilities include:
Understand overall health of the customer, driving satisfaction and retention
Collaborate with Sales, Marketing, Product, and Support teams to ensure a unified approach to enhancing customer experience and achieving business objectives
Recognize business needs for new sale, up-sell, and cross-sell opportunities
Manage contract renewals, service migrations, portfolio simplification initiatives and greenfield/ brownfield campaigns
Advocate for customers through addressing concerns, escalations, and proactively identifying risk Drive support and change to assist the customer in achieving their business objectives
Coordinates internal back-office functions
Employee perks, benefits
Opportunities for professional development and training
Company events and team-building activities
Information about the selection process
Candidates must be available to work US business hours, Monday to Friday, 3:00 PM to 11:30 PM (UK time).
Hybrid Working:
This is a hybrid role requiring 3 days per week in the office.
Mandatory office days:
Wednesday and Thursday. The third office day can be flexible and agreed with the hiring manager/team.
Location:
Applicants should be within a commutable distance of the office and willing to attend in person as required.