Clients Relationship Manager - Fluent Russian and English

Insignia Lifestyle Boutique Limited, organizačná zložka

Place of work
Štefánikova, Bratislava, Slovakia
Contract type
full-time
Start date
ASAP
Wage (gross)
1 400 - 1 500 EUR/month

Information about the position

Job description, responsibilities and duties

Responsibilities:

• Responsible for accepting, monitoring, analyzing the coming calls from all customers with questions regarding finances, statements, complaints, problems with cards, etc.
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products;
• Cooperate and communicate with clients on:
∗ Cards issuing and delivery
∗ Cards blocking and closing
∗ Fraud verification
• Preparations of weekly/ monthly reports;
• Inform customer of deals and promotions
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure;
• Creating Insignia Online Banking statistics upon request
• Clients' assistance and guidance on MasterKey application
• Maintaining CRM and work with internal documents
• Vodafone network (ordering, statistics, cancellations)
• Conducting quarterly customer surveys. Keeping and updating statistics.
• Sending e-mails to clients after monthly mailing
• Additional surveys and tasks due Head of Department
• 24/7 clients’ support
• Updating address table for all clients
• Updating client's gifts list
• Follow communication procedures, guidelines and policies
• Work with ICL+ system, participation in products' testing

Employee perks, benefits

- working with young highly motivated team
- working for international company
- training and continuing education from one of the best Lifestyle company
- company events
- 25 vacation days

Information about the selection process

Please send us your CV in english.
Fluent Russian and English is required.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Lifestyle Management, Hospitality, Finance

Language skills

English - Advanced (C1) and Russian - Advanced (C1)

Other knowledge

Invoicing - basic
Business correspondence - basic
Microsoft Outlook - basic
Microsoft Excel - advanced
Microsoft Word - advanced

Number of years of experience

1

Personality requirements and skills

Personal Profile:

- Client relationship experience in front-office or middle-office in financial institutions
- Bachelor degree in economics
- Excellent written and spoken communications skills
- The ability to stay calm under pressure
- Good organizational skills
- Self-motivated and creative
- Languages: fluent English and Russian is must

Advertiser

Brief description of the company

Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.

Number of employees

50-99 employees

Company address

Insignia Lifestyle Boutique Limited, organizačná zložka
Štefánikova 15
81105 Bratislava
Slovakia
http://www.insignia.co

Contact

ID: 2243211  Datum zveřejnění: 10.2.2020  Spodní hranice mzdy (brutto): 1 400 EUR/month